Lead HRSS

Location: Chennai Thoraipakkam

Department: Human Resources Shared Services

Reports To: Senior Manager of HR Shared Services

Job Summary: The Lead/Team Manager/AM HRSS  Onboarding will oversee and manage the end-to-end employee onboarding process within the HR Shared Services team. This role ensures a seamless, positive, and compliant onboarding experience for new hires across the organization, acting as the point of contact for all onboarding-related activities. The Lead will also drive process improvements, lead a team of HR professionals, and ensure timely delivery of onboarding services aligned with organizational standards and compliance requirements.

Key Responsibilities:

• Lead and manage the onboarding process for new hires across multiple business units and locations.
• Supervise and mentor a team of HRSS onboarding specialists, ensuring high levels of service quality and efficiency.
• Coordinate with hiring managers, recruiters, IT, payroll, and other relevant stakeholders to ensure timely completion of all onboarding activities.
• Manage documentation collection, verification, and compliance checks as per company policies and legal requirements.
• Oversee issuance of offer letters, employment contracts, and onboarding kits.
• Ensure smooth system access setup, workspace allocation, and equipment provisioning in coordination with IT and facilities teams.
• Conduct or coordinate orientation sessions and welcome programs to foster engagement from day one.
• Monitor onboarding KPIs and SLAs, analyze data, and prepare reports for senior management.
• Continuously review and optimize onboarding workflows to improve efficiency and employee experience.
• Handle escalations related to onboarding and resolve issues promptly.
• Stay updated on labor laws and regulations affecting onboarding and ensure organizational compliance.
• Partner with HR business partners and other HR centers of excellence to align onboarding practices with overall talent management strategy.

Qualifications:

• Master's degree in Human Resources, Business Administration, or related field.
• 6+ years of experience in HR Shared Services or HR Operations, with at least 2 years in a leadership role.
• Strong understanding of onboarding processes, employment laws, and HR systems (e.g., Workday, SAP SuccessFactors, Oracle HCM).
• Excellent organizational, communication, and interpersonal skills.
• Proven ability to manage and lead teams effectively.
• Experience with process improvement and data-driven decision making.
• High attention to detail and ability to manage multiple priorities.
• Strong problem-solving skills and customer service orientation.

Preferred Skills:

• Experience in a large multinational company or shared services environment.
• Certification in HR (e.g., SHRM, HRCI) is a plus.
• Knowledge of payroll and benefits administration is advantageous.

Interested candidates kindly drop your resume on