Associate Product Consultant

4 days ago

Gurgaon, Haryana, India Cvent Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Description

Cvent is a global market-leading meetings, events, and hospitality technology provider. Our mission is to bring people together, power the human connection and transform the meetings and events industry through innovative technology. With over 4,800 employees and more than 21,000 customers, we are one of the largest event technology companies in the world. Cvent is consistently recognized as a Top Workplace by The Washington Post, Washington Business Journal, and certified as a Great Place to Work in the US, UK, and India.

Role Description

We are hiring in our Client Services department for Event Management software product. You shall either

be a part of a team that supports clients over the phone and email on the Cvent Event Management

software or will be responsible for implementing their event requirements in the tool and sharing best

practices with them.

Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of

dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely

motivated to succeed. We have people from various educational backgrounds including computer

information systems, psychology, and communications.

What You Will Be Doing:

  • Support clients over the phone and email by answering their product questions and offering technical assistance
  • Offer best practice tips to clients to boost their meeting attendance via Cvent's marketing engine
  • Gather client requirements for future releases of the product
  • Create and maintain all product documentation
  • Implement and manage the online portion of client events as and when needed
  • Gather client requirements and implement them in Cvent's event management software
  • Communicate with the client and review the initial implementation with them and make required changes
  • Provide suggestions to the client to improve the overall result of the implementation and help
  • client meet their goals
  • Document all communication with the client in Cvent's CRM software

What You Will Need for this Position

  • Excellent communication skills (verbal and written)
  • Graduate/ Under-graduate(drop-out) with 1-6 years of work experience
  • Strong analytical and logical skills
  • Experience in US Customer service is must
  • Strong business acumen, ethics, and high integrity
  • High comfort level in using online software products
  • Must be articulate, organized, detail-oriented and have ability to multi-task
  • Quick learner, with a positive attitude and ability to work well within a team

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