Lead Software Engineer

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are seeking a visionary and experienced Lead Software Engineer - Systems to join our dynamic team in Hyderabad, India. In this pivotal role, you will lead the design, development, and optimization of large-scale distributed systems that form the backbone of our cutting-edge products.

• Architect and design scalable, reliable, and high-performance distributed systems
• Lead a team of talented software engineers, providing technical guidance and mentorship
• Collaborate with cross-functional teams to define and implement system requirements
• Drive the adoption of best practices in software development, including code reviews, testing, and documentation
• Optimize system performance, scalability, and reliability
• Evaluate and integrate new technologies to improve our systems architecture
• Participate in the full software development lifecycle, from concept to deployment
• Contribute to the development of technical roadmaps and long-term strategies
• Ensure adherence to quality standards and delivery timelines
• Stay current with industry trends and emerging technologies in systems engineering

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
• 7 years of software engineering experience, with at least 2 years in a lead role
• Proven experience in designing and developing large-scale distributed systems
• Advanced programming skills in languages such as C , Java, or Python
• Expertise in system architecture and design principles
• Proficiency with cloud computing platforms (e.g., AWS, Azure, GCP)
• Strong knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Experience with performance optimization, scalability, and reliability engineering
• Familiarity with CI/CD pipelines and version control systems (e.g., Git)
• Excellent problem-solving and analytical skills
• Strong leadership and communication abilities
• Ability to make decisive technical decisions and guide team members effectively
• Relevant certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus
• Deep understanding of industry trends and emerging technologies in systems engineering

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.