Senior Adobe Experience Cloud Administrator

Business Unit:Global TechnologyReporting To:Senior Development Manager, Marketing TechnologyShift:EMEA (1:30 pm - 10:30 pm IST) (India)About Russell Investments, Mumbai: 

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 89-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is "Top 12 Ranked Consultant " in P&I survey 2024 with $906 billion in assets under advisement (as of December 31, 2024) and $331.9 billion in assets under management (as of March 31, 2025) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.

Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm's growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world.

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Job Description:

We are looking for a Senior Adobe Experience Cloud Administrator with a strong background in platform administration, operations, governance, and light development experience. This role is pivotal in managing the day-to-day configuration, governance, and optimization of Adobe Experience Cloud products, ensuring seamless integration, scalability, and reliability of marketing and content operations.

This is a cross-functional role requiring hands-on expertise with Adobe Experience Manager (AEM), Adobe Admin Console, Adobe Target, Marketo, Customer Journey Analytics (CJA), Adobe Assets (DAM), Adobe Launch, and Adobe Workfront.

Responsibilities:

Platform Administration & Configuration

• Oversee user, group, role and product profile management across the Adobe Admin Console.

• Manage AEM environments (author, publish, dispatcher), including user permissions, replication agents, package management, backups, and maintenance tasks.

• Administer Adobe Target: user management, workspace setup, activity organization, tagging schema, and audit trails.

• Manage and configure Marketo: roles, workspaces, partition setup, lead lifecycle governance, and system integrations.

• Maintain Adobe CJA: dataset schema governance, connection management, permission controls, and troubleshooting.

• Oversee Adobe Assets (DAM): asset workflows, metadata schema, permissions, folder structures, and lifecycle policies.

• Administer Adobe Launch: property setup, rule/extension management, environments, and publishing flows.

• Configure and manage Adobe Workfront: user roles, group structures, request queues, project templates, reporting dashboards, and governance.

• Setting up proactive alerts & monitoring across the ecosystem using the in-house & Adobe provided tools like New Relic, Splunk etc.

• Lead the L1/L2 support tasks for debugging issues across Adobe Experience Cloud products and engage relevant stakeholders as needed
   

Governance & Compliance

• Define and enforce governance models across all Adobe Experience Cloud products including tagging standards, naming conventions, and data hygiene practices, audit & reporting requirements, etc.

• Ensure platform security, data privacy compliance (e.g., GDPR, CCPA), and access management best practices.

• Monitor license usage, audit logs, performance metrics, and system health.
   

Operational Excellence

• Act as the point of contact for incident resolution, system outages, platform upgrades, and vendor escalations.

• Collaborate with marketing, analytics, UI/UX, PMO, development, and data teams to enable campaigns, experiences, and reporting within defined SLAs.

• Support change management processes including release coordination, UAT, and documentation.

• Identify process automation and workflow optimization opportunities across platforms.
   

Development Support (Light)

• Support component-level AEM enhancements (templates, workflows, permissions).

• Assist in basic rule creation in Launch, campaign setup in Target, or form customization in Marketo as needed.

• Collaborate with developers and architects for troubleshooting and platform customization.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

• 8+ years of experience managing enterprise marketing or content platforms, with at least 5 years of direct experience in Adobe Experience Cloud administration.

• Proven experience administering AEM (Sites, Assets), including deployment of workflows, user roles, and system configuration.

• Solid experience with Adobe Admin Console, Adobe Target, Marketo, CJA, Adobe Launch, and Workfront.

• Understanding of Adobe Identity Management, sandbox environments, and cross-cloud governance

• Basic web front-end development experience, including CSS/JavaScript/HTML is a plus.

• Knowledge of REST APIs, webhook configurations, and integration monitoring tools

• Basic knowledge of audience segmentation, customer journeys, personalization strategies, test optimization, and real-time targeting.

• Basic knowledge of Analytics – reporting, custom metrics, analysis workspace, and integrations.

• Experience with Adobe Experience Manager (AEM) 6.5 or above.

• Proficiency in Java, JavaScript, HTML/CSS, JSON, and modern front-end frameworks.

• Experience with Adobe I/O Runtime, Events, APIs, and Adobe Launch.

• Strong understanding of digital marketing KPIs, testing methodologies, and agile workflows.

• Understanding of AEM workflows, Sling mapping, multi-site management, and translation framework.

• Ability to integrate with HTML/JS/CSS built by front-end developers.

• Adobe certifications in Target, AEM, Analytics, CJA or Marketo would be a plus.

• Experience working in agile teams using Jira, Git, and CI/CD pipelines.
   

Web Development Experience Requirements:

• Proficiency in HTML5, CSS3, and JavaScript (MVC frameworks).

• Experience with front-end technologies such as CSS, JavaScript, HTML, iOS, and Android.

• Strong problem-solving abilities and a portfolio showcasing previous web development projects.

• Familiarity with web content management systems and eCommerce platforms

• Good to know React & .Net web development platform.
   

Preferred Certifications

• Adobe Certified Expert – AEM Sites/Assets Administrator

• Adobe Certified Expert – Adobe Target Business Practitioner

• Adobe Certified Expert – Marketo Engage Administrator

• Adobe Workfront Core/Advanced Administrator Certification

• Adobe Analytics or CJA Certification (a plus)

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