Technical Specialist

3 days ago

Bengaluru, Karnataka, India Airowire Networks Full time ₹ 1,04,000 - ₹ 1,30,878 per year
About Us:

Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, the United States and Singapore. We cover end-to-end enterprise IT management, professional services, managed services and network automation services.

Why Join Us?
  • Work with cutting-edge cybersecurity technologies and global Cyber security leaders like Cloudflare.
  • Be part of a collaborative team in a fast-growing industry.
  • Competitive pay and plenty of opportunities to grow.

For more information, please visit us at or on our LinkedIn page at

About the Role

This role focuses on supporting and optimizing network operations by working closely with customers, internal teams, vendors, and service providers. It involves handling technical and process escalations, ensuring SLA compliance, and engaging with higher-level technical teams (L3 & L4) for complex troubleshooting. The position also requires maintaining accurate network documentation, generating reports, and identifying opportunities for performance, capacity, and scalability improvements.

Key Responsibilities

Work closely with customers, internal teams, vendors, and service providers to support network operations and improvements.

  • Handling Technical & process escalations to ensure services are met within agreed SLA.
  • Escalation Engagement with L3 & L4 for escalated /complex troubleshooting and pending issue.
  • Maintain accurate network documentation and generate reports.
  • Suggest improvements to network performance, capacity & scalability.
  • Accomplishing organizational goals by accepting ownership for new requests; exploring opportunities to add value to Business. Technical skillsets required Wired and Wireless – skillsets.
  • Deploy, configure, and optimize enterprise wired and wireless networks to meet business and performance requirements.
  • Configure and manage network switches, including VLANs, STP, LACP, ACLs, DHCP relay and basic security features.
  • Set up, monitor, and troubleshoot wireless networks, including SSID configuration, authentication (WPA2/3, 802.1X)
  • Optimize RF performance, ensuring seamless roaming, minimal interference, and enhanced coverage.
  • Diagnose and resolve wireless connectivity issues, RF interference, and wired/wireless network anomalies.
  • Implement and manage network access control, guest Wi-Fi solutions, and captive portals.
  • Perform firmware upgrades, stacking configurations, backups, and troubleshooting using CLI & GUI tools.
  • Experience in deploying and managing Juniper Mist AI-driven network solutions with cloud-based monitoring and automation.
  • Hands-on expertise in configuring, optimizing, and troubleshooting Ruckus wired and wireless networks, including SmartZone, Zone Director, and Unleashed platforms. Firewall – skillsets (Fortinet and Juniper SRX)
  • Configure, manage, and troubleshoot Fortinet firewalls.
  • Configure, manage, and troubleshoot Juniper SRX firewalls.
  • Firewall policies, security zones, and segmentation.
  • NAT (Source, Destination, Static) and Virtual IP (VIP) configurations.
  • SSL VPN and IPsec VPN (site-to-site and remote access)
  • FortiGuard UTM features (IPS, Web Filtering, Antivirus, Application Control)
  • High Availability (HA) clustering and failover configuration.
  • Fortinet SD-WAN configuration and performance optimization.
  • Centralized logging and monitoring using FortiAnalyzer & FortiManager.
Requirements
  • Knowledge of the Linux Operating system, Python scripting, APIs, Automation tools like Ansible, Postman are added advantages.

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