Delivery Manager

1 day ago

Gurgaon, Haryana, India 3minds Full time

Job Overview:

We are seeking a highly skilled and dynamic Delivery Manager to oversee and ensure the smooth delivery of projects across our Departments (UX/UI Design, Tech & Digital Marketing). This role requires managing a team of Account Managers and Project Managers, handling all client escalations, and ensuring seamless inter and intra-team communication.
The Delivery Manager will play a critical role in driving efficiency, meeting deadlines, and maintaining client satisfaction.

Key Responsibilities:
1. Project Delivery Management

  • Oversee project delivery across all Departments to ensure on-time, high-quality outcomes.
  • Monitor progress and address potential roadblocks proactively.
  • Develop and implement processes to optimize delivery timelines and quality.

2. Team Management

  • Act as the reporting manager for all Account Managers and Project Managers.
  • Conduct regular team reviews to evaluate performance and provide constructive feedback.
  • Facilitate collaboration across teams to align goals and priorities.

3. Client Escalation Management

  • Serve as the first point of contact for client escalations.
  • Resolve issues swiftly and effectively, ensuring client satisfaction and retention.
  • Establish protocols to minimize future escalations and improve service levels.

4. Communication and Coordination

  • Manage inter and intra-team communication for seamless operations.
  • Act as a bridge between creative, technical, marketing and account teams to ensure alignment.
  • Host regular status update meetings and share insights with leadership.

5. Reporting and Analysis

  • Provide detailed project status reports to leadership, including risks and opportunities.
  • Analyze delivery metrics and recommend improvements for efficiency.

Key Performance Indicators (KPIs):

  • On-time project delivery percentage.
  • Reduction in client escalations.
  • Team productivity and performance metrics.
  • Client satisfaction and retention rates.
  • Process improvement implementation rate.

Qualifications and Skills:

  • Experience:

Minimum 6-8 years in project delivery or operations management, preferably in IT services, digital marketing, or design agencies.
- Leadership Skills:

Proven ability to lead and motivate teams effectively.
- Client Management:

Expertise in handling escalations and building strong client relationships.
- Process Orientation:

Strong understanding of delivery processes and project management tools (e.g., Jira, Trello, Slack, Zoho Projects, etc).
- Communication:

Excellent verbal and written communication skills.
- Problem-Solving:

Ability to make quick decisions under pressure while balancing multiple priorities.

What We Offer:

  • A collaborative work environment with opportunities for growth.
  • Competitive salary and performance-based incentives.
  • Opportunity to work with a dynamic team across creative and technical domains.

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