Network Data Admin

4 days ago

Hyderabad, Telangana, India Proziod Analytics Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Mandatory Skills: Network Data Admin .
Experience: 3-12 Years .
Job Description
Role - DTAC Engineer – Deployment & Activation
Location - Pune/ Hyd
Primary Role
Execute deployment and activation tasks based on Lead Engineer's design and configuration documentation.
Role & Responsibilities
Activation Support

  • Work with customers to activate SD-WAN and LAN devices.
  • Follow configuration notes and templates provided by the Lead Engineer.

Configuration Deployment

  • Apply pre-approved templates to devices.
  • Validate device onboarding and connectivity.

Monitoring & Reporting

  • Monitor device status during activation.
  • Report anomalies or deviations to the Lead Engineer.

Coordination

  • Coordinate with ISPs for circuit activation.
  • Assist in ZTP and provisioning of Velo Edge, Meraki, and Aruba devices.

Experience Requirements

  • 5–7 years of L2 experience with deep troubleshooting.
  • Experience with VCO VeloCloud Orchestrator.

  • Working knowledge of:

  • Network control protocols: QoS, PfR, PoE, NTP, DHCP

  • Management protocols: CDP, FTP, VCMP, SNMP
  • Security protocols: SSH, HTTPS, AAA, IPSec, TrustSec
  • Routing protocols: OSPF, EIGRP, BGP

͏
Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.

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