Intern - Social Listening - Market Research

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Overview

At Lilly, we unite caring with discovery to make life better for people around the world. As part of our Social Media team, the social listening team plays a key role in analyzing the conversations and trends happening not just around a given brand, but also for the industry. The data is then used to help the business make smarter, faster business decisions. We are looking for a Social Listening Intern to support the team in uncovering insights and developing actionable recommendations to optimize social media performance. The intern will assist in delivering social listening reports via platforms like NetBase and will work closely with the social media lead in Bengaluru and the US Consumer Marketing Social Media team.

Key Objectives/Deliverables

· Gain hands-on experience with platforms such as NetBase, Brandwatch, Sprinklr, etc.

· Assist in interpreting large volumes of data to identify trends and patterns.

· Learn about the pharmaceutical industry and its digital footprint.

· Support qualitative research and help translate unstructured data into insights.

· Stay updated on social media trends and technologies.

· Explore online conversations to understand consumer sentiment and behavior.

· Support monitoring efforts during product launches, campaigns, or events.

· Help communicate findings through dashboards, presentations, or summaries.

Basic Requirements

· Strong communication skills in English (verbal and written).

· Interest in digital media, social platforms, and analytics.

· Analytical mindset with a storytelling approach.

· Familiarity with social media platforms and analytics tools.

· Ability to work effectively in diverse teams.

· Organized and detail-oriented with stakeholder management skills.

· Proficient in Microsoft Office Suite.

Education Requirements

Candidates pursuing or holding a Bachelor's degree in Pharmacy (B.Pharm), Bachelor's degree in Technology (B.Tech), especially those with an interest in healthcare communications and patient engagement.

Learning Benefits

· Gain hands-on experience in social listening tools and methodologies.

· Understanding how to extract, analyze, and interpret social media data.

· Develop skills in qualitative research, sentiment analysis, and trend identification.

· Understand how social media impacts healthcare brands and patient communities

· Build a foundation in market research, digital marketing, consumer behavior, and social media strategy.

· Opportunity to collaborate with cross-functional teams and contribute to real-world projects.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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