Tally Support Executive

6 days ago


Kolkata, West Bengal, India Sparsh Innovators Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 2,16,000 per year

Job Description-

Roles and Responsibilities:

· Providing TECHNICAL / TALLY support to end-users via remote support or by visiting the client-end.

· Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

· Gather customers information and determine the issue by evaluating and analyzing the symptoms. ·

· Diagnose and resolve technical software issues ·

· Offer alternative solutions where appropriate ·

· Follow up and make scheduled call backs to customers where necessary ·

· Your role will be to complete new software installations, give demo and training to the particular associates at client site. ·

· You will also support the existing customers with any general troubleshooting.

Academic Requirements-Bachelor's degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field.

Experience Requirements - 0-2 years of working as Tally Support Consultant

Who are we looking for?

· Ability to interpret the problem and get the solution.

· Providing technical support to customer query onsite as well as on remote basis as required.

· Documentation as per company standard.

· Tally.ERP9/TallyPrime knowledge

Location - Jamshedpur

Competencies Required:

1. Communication

2. Dealing with Ambiguity

3. Customer Orientation

4. Learning & Development

5. Collaboration

Job Types: Full-time, Permanent

Pay: ₹120, ₹216,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Ability to commute/relocate:

  • Bistupur, , Jamshedpur, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • total work: 2 years (Required)
  • TallyPrime: 1 year (Required)

Willingness to travel:

  • 75% (Required)

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