HDO Engineer

An HDO (Home Delivery Organization) engineer at Airtel is responsible for on-site

technical service delivery, including installation and troubleshooting of services like broadband,

WiFi, and TV. Key responsibilities include ensuring customer satisfaction, managing field

resources, and resolving technical issues for residential customers. The role requires

strong technical knowledge of wireline/broadband technologies, good analytical and

communication skills, and experience handling customer-facing tasks.

Key Responsibilities

• Service Installation & Deployment: Install and set up customer premises

equipment (CPE) for broadband, WiFi, and other home services.

• Technical Support & Troubleshooting: Diagnose and resolve technical issues

reported by customers, ensuring service continuity.

• Resource Management: Potentially assist in managing and optimizing field

resources to ensure efficient service delivery.

• Technical Operations: Monitor and maintain the performance of network and

hardware components in customer homes.

Required Skills and Qualifications

• Technical Knowledge: Strong understanding of wireline/broadband

technologies (e.g., ADSL, VDSL), DSL Customer Premises Equipment (CPE),

TR69, and CATV.

• Communication Skills: Excellent verbal and written communication skills to

effectively interact with customers and team members.

• Customer Focus: A strong commitment to customer satisfaction and excellent

service delivery.

• Teamwork: Experience working in a dynamic environment, potentially with large

teams or in a dotted-matrix structure.