Site Reliability Engineer

At Leapwork, our vision is to break down the barriers between humans and computers through the worlds most accessible automation platform. We are the leading global AI-powered visual test automation solution, enabling some of the world's largest enterprises to adopt, scale, and maintain automation – in under 30 days.

In today's environment, where efficiency, automation, and cost optimization are essential to enterprise growth, we are uniquely positioned to deliver impact.

In 2023, Microsoft, the world's largest and most recognizable software company, recognised Leapwork as a truly innovative and disruptive product, leading to a strategic partnership that continues to be a major growth catalyst.

If you're contemplating the next step in your career and seek a fast-paced company where you can impact the build and growth of something truly special, look no further

We are headquartered in Copenhagen, Denmark and have local offices across Europe, the US and Asia.

We're now looking for a Site Reliability Engineer to help drive this next chapter of growth.

Role Responsibilities:

• Collaborate with DevOps, Engineering, and Product teams to design, build, and deploy highly available and scalable solutions on the Azure Cloud platform.
• Lead efforts to automate deployment, monitoring, and management processes using Infrastructure as Code (IaC) and configuration management tools.
• Implement and maintain monitoring, alerting, and incident response processes to proactively identify and address performance issues and outages.
• Develop and refine alerting systems to proactively identify and diagnose potential issues before they impact users.
• Conduct thorough root cause analysis of incidents and develop strategies to prevent recurrence, continually enhancing the reliability of Azure services.
• Design and implement disaster recovery and business continuity plans, ensuring data integrity and system availability in case of failures.
• Optimize Azure resources for cost-effectiveness, monitoring and managing resource consumption, and providing recommendations for efficient resource utilization.
• Collaborate with software engineers to influence architecture decisions, ensuring applications are designed for high availability, scalability, and operability.
• Develop and maintain documentation related to system architecture, processes, and procedures to facilitate knowledge sharing and onboarding of team members.
• Stay current with Azure cloud advancements, trends, and best practices, integrating relevant technologies to enhance SRE processes.
• Mentor and provide technical guidance to junior SREs, fostering a culture of continuous learning and growth within the team.
• Participate in on-call rotation for critical platform issues

Technical Qualifications/ Role Requirements (Must - Have Skills)

• Bachelor's degree in computer science, Engineering, or a related technical field. Master's degree is a plus.
• Proven experience (5+ years) working as an SRE with a specific focus on Microsoft Azure Cloud services.
• Deep understanding of Azure services, including Azure Kubernetes Service (AKS), Azure App Service, Azure Functions, Azure Monitor, and Azure Resource Manager.
• Proficiency in scripting and programming languages (e.g., PowerShell, Python) for automation, infrastructure management, and tool development.
• Hands-on experience with containerization and orchestration technologies, such as Docker and Kubernetes, in an Azure context.
• Strong incident management skills, with a data-driven and analytical approach to diagnosing complex issues.
• Familiarity with Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates) and configuration management tools (e.g., Ansible, Chef, Puppet).
• Excellent problem-solving skills, attention to detail, and a proactive attitude towards addressing operational challenges.
• Effective communication and collaboration skills, with the ability to work across teams and influence technical decisions.
• Experience with CI/CD pipelines and version control systems (e.g., Git).
• Relevant Azure certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure DevOps Engineer Expert) are highly advantageous.
• In-depth knowledge of monitoring and alerting tools like Grafana, Prometheus, Loki, and Tempo.
• Analyze monitoring data to identify trends and root causes of incidents, leading to continuous improvement of system health.
• A strong understanding of DevOps principles and automation practices.

Why Leapwork?

We are on an exciting journey of global growth – and this is your chance to get onboard and an opportunity to lead and shape digital transformation initiatives in a forward-thinking company, working with and learning from a talented and passionate team committed to innovation and excellence

By joining our team, you'll become part of a fast-paced international environment where you can grow, challenge yourself, and do what inspires you. We work hard, but have fun while doing it – and we believe that collaboration, social activities and celebration are keys to success.

Our Leapwork principles:

Our five key principles capture the essence of what it means to be a part of our world-class team They are integral to how we approach our work and one another, and they serve as a roadmap to our continued growth, development, achievements, and success.

Customer first; We listen to our customers, understand their pain points and focus on what matters to them.

Lead from the front; Leading means guiding others towards the solutions to our challenges.

Get it done; We make commitments, follow through and deliver work we're proud of.

Build excellence; We do our best work every day, holding ourselves and others to the highest standards.

Respectfully different; We treat each other with respect, always. We're different, not indifferent.