AVP, Domain Analyst

Job Description:

Role Title: AVP, Domain Analyst (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to accept leadership roles.

Organizational Overview:

Synchrony's Strategic Partnerships and Agile team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. 

Role Summary/Purpose:

The Domain Analyst  role is responsible for an assigned domain consisting of Fiserv provided applications and services, ensuring operational excellence, integration support, and alignment with business and technology objectives.

The Domain Analyst will develop extensive knowledge of Fiserv products within their assigned domain.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Build and maintain strong relationships with Synchrony teams responsible for applications that integrate with Fiserv applications and services within your domain.

• Act as the application owner for the Fiserv applications within your domain, with responsibilities including maintenance of CMDB entries, completion of user access certifications, and ensuring adherence to Synchrony policies and procedures.

• Manage incident, problem, and change tickets impacting the applications and services within your domain.

• Provide critical review of Root Cause Analysis documentation provided by Fiserv for applications and services within your domain.

• Coordinate Synchrony release activities within your domain, facilitating communication between Fiserv and internal stakeholders, and overseeing testing sign off to ensure successful deployments.

• Ensure Fiserv's resiliency for the applications within your domain and participate in yearly testing.

• Collaborate with Fiserv to understand and influence the roadmap for applications and services in your domain, and proactively communicate updates, timelines, and impacts to Synchrony stakeholders.

• Proactively plan future work by collaborating with Synchrony teams within your domain who are requesting new functionality.

• Participate in onboarding of new Synchrony clients and understand how they will engaged with the applications and services within your domain.

• Responsible for certification management, including coordinating with Fiserv and impacted Synchrony stakeholders to ensure timely renewal of certificates that impact applications and services within your domain.

Qualifications/Requirements:

• Bachelor's degree in Computer Engineering or related field, with a minimum of 3 years working in Financial Services technology; OR in lieu of the Bachelor's degree, a minimum of 6 years of experience in Financial Services. 

• 1-3 years experience working with vendor supplied products and services.

• 1-3 years experience working with Service Now as well as working with changes and incident management

• 1-3 years experience working with Fiserv's product and services

• Experience working with Agile  (1-3 years experience

Desired Characteristics:

• Outstanding all-round communication skills and ability to work collaboratively. 

• Critical thinking, problem solving and creativity 

• Experience managing a large scale supplier relationship

Eligibility Criteria:

Bachelor's degree in Computer Engineering or related field, with a minimum of 3 years working in Financial Services technology; OR in lieu of the Bachelor's degree, a minimum of 6 years of experience in Financial Services. 

Work Timings: 6:30am - 2:30pm EST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L08+ Employees can apply

Grade/Level: 10

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