TOT Certified IT Helpdesk Trainer

Trainer – Domestic IT Helpdesk Attendant (SSC/Q0110)

Reporting To:

Center Manager / Project Coordinator – Skill Development

Location:

AISECT DDUKK / Associated Skill Development Centre

1. Job Purpose:

To deliver domain-specific and employability skill training to trainees enrolled under the Domestic IT Helpdesk Attendant job role, in alignment with the Qualification Pack SSC/Q0110 (IT-ITeS Sector Skill Council – NASSCOM), ensuring quality learning outcomes and industry readiness.

2. Key Responsibilities:

Training Delivery:

• Conduct classroom and practical sessions as per prescribed QP/NOS (SSC/N0220, SSC/N9001, SSC/N9003) modules.
• Deliver lessons on:
• IT-ITeS Industry overview, MS Office, Data Confidentiality
• Computer Networks & Wireless Computing
• IT Service Desk / Helpdesk ticketing process, Incident Management, SLA, Escalation matrix
• Workplace Safety, Work Management, and Professional Etiquette
• Train learners on troubleshooting, customer interaction, and helpdesk operations through simulations.
• Maintain batch-wise attendance, session plans, and daily training logs.

Assessment & Reporting:

• Prepare and evaluate assignments, practical assessments, and viva sessions.
• Support internal/external assessment agencies during evaluation.
• Maintain trainee performance records and prepare progress reports.

Administration & Compliance:

• Follow AISECT/JSDMS training guidelines, maintaining updated training registers and lesson plans.
• Ensure equipment readiness (systems, projector, internet) before sessions.
• Coordinate with MIS for attendance tracking and portal updates.

Industry Linkage & Placement Support:

• Assist in identifying placement opportunities for certified trainees.
• Conduct mock interviews and prepare learners for IT support roles.

3. Qualification and Experience:QualificationExperience RequirementBCA / B.Sc (IT/CS) / Diploma in IT / B.Tech (CS/IT) or equivalentMinimum 2 years of industry experience in IT Support / Service Desk / Helpdesk operations OR Minimum 1 year of experience as Trainer in IT-ITeS domain

Certification in "Train the Trainer" (TTT) from SSC NASSCOM / NSDC preferred.

4. Technical Skills Required:

• Strong knowledge of MS Office, Computer Hardware & Networking fundamentals.
• Familiarity with ITIL concepts (Incident, Problem, and Change Management).
• Understanding of ticketing tools (Remedy, ServiceNow, Zoho Desk, Freshdesk, etc.).
• Ability to demonstrate live troubleshooting (email setup, LAN/Wi-Fi connectivity, software installation, OS handling).

5. Soft Skills & Competencies:

• Excellent communication and presentation skills (English & Hindi).
• Patience, punctuality, and strong classroom management ability.
• Motivational and mentoring approach towards trainees.
• Documentation and reporting accuracy.
• Adaptability for blended learning (online + offline modes).

6. Working Days & Hours:

• Monday to Saturday (6 days a week)
• 10 hours per day (including practical & theory sessions)

7. Salary Range:

₹18,000 – ₹20,000 per month (Negotiable based on qualification, experience & certification)

8. Desired Candidate Profile:

• Passionate about teaching and guiding youth towards IT-ITeS careers.
• Updated with latest trends in IT support, customer service, and networking.
• Willing to travel for monitoring, assessment, and exposure visits if required.

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person