Head – Client Centricity Engineering

Job Title: Head – Client Centricity Engineering

Location: India, Pune

Corporate Banking is a technology centric business, with an increasing move to automated processing, an increasing appetite from customers for integrated systems and access to supporting data.  This means that technology is more important than ever for the business.

Deutsche Bank is one of the few banks with the scale and network to compete aggressively in this space, and the breadth of investment in this area is unmatched by our peers. Joining the team is a unique opportunity to help rebuild the core of some of our most mission critical processing systems from the ground-up.

Our Corporate Bank Technology team is a global team of 3000 Engineers (and growing) across 30 countries. The primary businesses that we support within Corporate Bank are Cash Management, Securities Services, Trade Finance and Trust & Agency Services.  CB Technology support these businesses through 'vertical' CIO aligned teams and by 'horizontals' such as Client Connectivity, Surveillance and Regulatory, Infrastructure, Architecture, Production, and Risk & Control.

We are looking for a director to develop and lead our Client Centric solutions across our Corporate Banking business. This commercially minded senior executive will be a hands-on technologist sitting in the Core Platform Technology domain. They need to be business savvy and have a proven track record of successfully navigating large matrix organizations in order implement a desired outcome.  Experience with Client channel solutions and payment processing is a plus, however not required. 

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Key Responsibilities:

• Lead a team of engineers to develop industry standard automation platform to handle Client Inquiries / Complains / Investigations for our Relationship managers and Operations with a front to back effective solution.
• Ensure highest quality standards on data by implementing a quality control framework and dashboard
• Create and drive the roadmap for of the Client Inquiry platform development for engineering teams
• Work with senior management to ensure investments are properly prioritized and emphasized to deliver expected business outcome.
• Work closely with Corporate Bank domain architects to ensure appropriate technical architectural consideration is given to platform development.
• Identify and resolve issues and challenges threatening operational stability
• Develop a front-to-back development and support model for Inquiry products that ensures a strong customer experience
• Ensure solution incorporates best-practice modern design patterns and technologies
• Migrate or build assets on GCP platform according to DBs cloud strategy
• Develop partnerships with 3rd party software vendors that enhance our Client relationship capabilities.

Skills & Qualifications:

Technology Skills :

• 15-20 years of technical and functional experience in financial industry app development with technologies such as: Java, React JS, Kafka, AI, Workflow, Cloud, CI/CD, SRE, Dev Ops, Test Automation.
• Drive innovation through hands-on involvement in the development of new technology platforms and services. 
• Excellent skills in database technologies on prem as well as in the cloud
• Strong Agile skills with running app dev, Dev Ops, ITAO, Production, SRE squads
• Champion the adoption of agile methodologies across the technology department. 
• Lead agile teams in the iterative development and continuous improvement of technology solutions.
• Ensure all technology operations adhere to regulatory requirements and industry standards. 
• Oversee risk management and cybersecurity measures to protect the bank's data and infrastructure. 

Stakeholder/Business Management:

• Ability to create a vision and strategy for the Client Centricity domain to carve a strategy to move from legacy technology to modernized software
• Excellent stakeholder management and communication skills to work with Global stakeholders
• Knowledge in Payments services and regulatory requirements
• Mentor and develop senior technology leaders, fostering a culture of continuous improvement and professional growth. 
• Build and maintain a high-performing technology team through effective recruitment, training, and retention strategies. 

Team Management :

• Experience with people development with respect to training, upskilling, providing right opportunities within India and global squads.
• Promotes engineering culture and improves productivity amongst India FTE and vendor staff. Grooms and coaches the team providing proper career progression.
• Dynamic resource management and close collaboration with Client centricity and Payment Investigations global tribe/squad leads.
• Excellent skills and appetite to maintain risk & control hygiene. Streamline ITAO ( IT Application owners) processes with automation.
• Mentoring and broader promotion of people strategy activities with in the domain and CB Tech India.
• Recruits additional talent in a timely manner, grows the team in India with new skills.

Preferred Qualifications

• Degree educated in a relevant technical discipline.

How we'll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.