Store Manager – Flower Shop

3 days ago

Bandra West Mumbai Maharashtra, India Transatlantic Ladha Consultant Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

We are seeking a proactive and organized Store Manager to oversee the daily operations of our flower shop. A passion for flowers, customer service, and attention to detail is essential for success in this role.

Key Responsibilities:

1. Store Operations & Customer Service

  • Supervise daily store activities, ensuring a pleasant shopping experience for customers.
  • Manage walk-in, phone, and online orders efficiently.
  • Coordinate timely flower arrangements and deliveries.
  • Handle customer inquiries, complaints, and feedback professionally.

2. Inventory & Supply Management

  • Maintain and monitor inventory of flowers, vases, wrapping materials, and other supplies.
  • Forecast demand and coordinate with suppliers for timely restocking.
  • Minimize wastage by tracking flower freshness and rotation.
  • Keep records of suppliers and negotiate for best quality and prices.

3. Order & Account Management

  • Record and manage customer orders, invoices, and receipts accurately.
  • Maintain daily sales records and assist in preparing financial summaries.
  • Handle cash and digital transactions responsibly.
  • Support basic bookkeeping and coordinate with the accountant for monthly reports.

4. Staff Supervision & Coordination

  • Supervise floral designers, delivery personnel, and assistants.
  • Schedule shifts and ensure efficient team performance.
  • Provide training to new staff on customer service and store protocols.

5. Store Presentation & Marketing Support

  • Ensure the shop is clean, organized, and visually appealing.
  • Assist in seasonal decoration, promotions, and social media updates.
  • Help plan and execute marketing campaigns or local events.

Qualifications & Skills:

  • Bachelor's degree or equivalent experience in retail management, business, or related field.
  • Prior experience in a flower shop or retail environment preferred.
  • Strong organizational and multitasking abilities.
  • Basic accounting and inventory management knowledge.
  • Excellent communication and customer service skills.
  • Proficiency in MS Office / POS systems.
  • Ability to work weekends and during peak seasons (Valentine's Day, Mother's Day, weddings, etc.).

FRESHER'S CAN APPLY.

Job Types: Full-time, Fresher

Pay: From ₹15,000.00 per month

Work Location: In person

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