Deposit / Loan Operations Analyst II

4 days ago

Hyderabad, Telangana, India FIS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What you will be doing:

  • Reviews, analyzes, and interprets correspondence related to account maintenance.
  • Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst).
  • Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst).
  • Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).
  • Researches and resolves internal and externally submitted account questions and problems.
  • Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst).
  • Meets production standards for account servicing tasks:
  • Completes account maintenance.
  • Processes loan payoff requests. Processes paid loans.
  • Follows up on insurance information, and processes insurance on accounts.
  • Processes payments and payment exceptions.

What you bring:

  • Knowledge of the companys products, services and business operations to enable resolution of customer inquiries
  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Computer navigation and operation skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment

What we offer you:

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
  • A broad range of professional education and personal development possibilities FIS is your final career step.
  • A competitive salary and benefits a variety of career development tools, resources and opportunities.

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