ServiceNow ITSM Developer

2 weeks ago

Bengaluru Chennai Pune, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Hello,

We have Great opportunity for ServiceNow ITSM Developer role.

Exp 6yrs to 12yrs

Location PAN India

Notice period Immediate – 30 days

JD as given below:

ServiceNow Platform Expertise: Proficiency in configuring and developing within the ServiceNow platform to tailor it to the project's specific needs. ITSM Implementation.

Unit Testing: Ability to perform unit testing to ensure that configurations and developments are functioning correctly.

Deployment: Experience in executing deployments to QA and PROD environments.

Incident Management: Knowledge of setting up ServiceNow incident management based on Out-of-the-Box (OOTB) workflows.

Major Incident Management: Skills in configuring major incident management candidate processes and defining trigger criteria.

Problem Management: Expertise in implementing standard flows from creation to closure and configuring handshaking within ServiceNow Incident Management and Change Management modules.

Change Management: Ability to set up change management based on OOTB workflows, enable risk assessment, and CAB review approval model based on risk.

Request Fulfillment & Service Catalog: Proficiency in standardizing service fulfilment through standardized workflows and configuring requests as part of the service catalog for self-service.

Reports & Dashboards: Experience in configuring ITSM reports and dashboards. Knowledge about preexisting OOTB Reports and Dashboards and how to configure them.

CMDB (Configuration Management Database): Skills in integrating CMDB with Change Management for impact assessments, supporting various teams in using ServiceNow, and proposing reports and Data Certifications for data input and monitoring.

CSDM (Common Service Data Model): Knowledge of CSDM leading practices, supporting Business Application and Service Owner Training, and advising on CSDM structure and naming of new Business Applications and Application Services.

If JD is matching to your profile kindly share below details and updated resume on GAYATRI.RAJESH-.COM

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Having all previous companies documents Offer Letter/Reliving letter/PF/Experience letter – Y/N

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Thanks & Regards,

Gayatri Gupta

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