Senior - ServiceNow ( CSM ) - GO/JC/1829/2025

3 days ago


Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 12,00,000 - ₹ 40,00,000 per year

Job Description
Job Title
: Senior - ServiceNow ( CSM )

Location
: Bangalore

Candidate Specification

  • 5�7 years of ServiceNow experience with strong focus on CSM.
  • Deep understanding of CSM business operations: case lifecycle, entitlement models, customer communities, self-service flows, and knowledge deflection.
  • Hands-on experience with CSM configurations: portals, Agent Workspace, knowledge workflows, communities.
  • Strong BA capability: process mapping, requirement gathering, story writing, customer journey design.
  • Proficiency in core ServiceNow development (Business Rules, Client Scripts, Script Includes, UI Policies, ACLs).
  • Good understanding of integrations (REST APIs, data exchange patterns).

Skills Required
RoleSenior - ServiceNow ( CSM )

Industry TypeIT/ Computers - Software

Functional Area

Required Education Bachelor Degree

Employment TypeFull Time, Permanent

Key Skills

  • JAVA
  • ANGULAR
  • KAFKA
  • SQL
  • GIT

Other Information

Job CodeGO/JC/1829/2025

Recruiter NameSheena Rakesh



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