ServiceNow_ Technical Architect

13 hours ago

Mumbai, Maharashtra, India Globant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

ServiceNow Architect Job Description:

Responsibilities:

  • Effectively managing key stakeholders both internally and externally to the

organization

  • Analyze and translate business information and technical requirements into an

architectural blueprint to achieve complex business objectives.

  • Engage with the customer's Enterprise Architects to position ServiceNow as the

digital transformation platform standard, integrated with the customer's core

applications.

  • Establish and manage technical governance.
  • Ensure the instance health by working with the engagement team to reduce

technical debt and align to ServiceNow leading practices.

  • Facilitating workshops or meetings to gather requirements, presenting, and

validating solutions and test the interpretation of the client's needs

  • Demonstrating solid insights in designing ServiceNow solutions
  • Demonstrating experience working with workflows in one or more key areas of the

ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)

  • Understanding and having experience in driving process optimisation, efficiencies

and productivity using automation

  • Produce a detailed functional design document to match customer requirements
  • Act as a mentor to support less experienced colleagues
  • Serves as an active contributor of leading practices, standards, and thought

leadership related to the ServiceNow platform.

  • Contribute to the development of opportunities and provide input to grow our

business

Required Qualifications:

  • Industry and project experience of 8+ years in ServiceNow
  • Strong analytical skills, communication, and presentation skills
  • Ability to manage customer and stakeholder expectations
  • Have the drive and determination to learn and continuously share your knowledge

with others

  • Experience working in an IT Service Management (ITIL) / Agile / DevOps

environment

  • Prior experience of working with international teams
  • Strong interpersonal skills with a collaboration mindset both within and outside the

immediate team

  • Passionate about working in a fast-paced global environment
  • Certified ServiceNow System Administrator.
  • Certified CSM, ITSM and ITOM Implementation Specialist.

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