Assistant Branch Manager

2 days ago

Cochin, Kerala, India FLUENT FLOW ENGLISH ACADEMY Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Client and sales management

  • Counseling: Guide and counsel prospective clients and students on visa requirements, eligibility, and immigration processes for different countries, such as Canada, Australia.
  • Sales targets: Help the team achieve and exceed monthly and annual sales goals by assisting with sales closures and driving revenue growth.
  • Relationship management: Build and maintain strong relationships with clients to ensure satisfaction and manage any complaints or escalations.
  • Inquiry conversion: Work to convert client inquiries into successful enrolments and visa applications.
  • Marketing support: Collaborate with the marketing team to execute promotional activities, seminars, or webinars to generate leads.

Operations and process oversight

  • Day-to-day operations: Oversee the branch's daily operations, ensuring a smooth workflow and a high standard of service.
  • Document processing: Ensure that visa applications and related documentation are processed accurately and in compliance with the relevant embassy, consulate, or immigration authority.
  • Head office coordination: Act as a liaison between the branch and the head office, coordinating on visa applications and other operational matters.
  • Compliance: Monitor and enforce compliance with company policies, procedures, and immigration laws to ensure the integrity of the branch's services.
  • Reporting: Prepare and submit regular reports to the branch or regional manager on key performance indicators (KPIs), such as sales metrics, case status, and operational progress.

Team leadership and development

  • Staff supervision: Supervise, train, and mentor the team of immigration counselors and support staff to enhance their skills and performance.
  • Recruitment and evaluation: Participate in the hiring process for new consultants and conduct regular performance reviews for branch staff.
  • Training and motivation: Provide ongoing training to keep the team updated on immigration law changes and motivate them to meet their targets.
  • Workflow management: Assign tasks to team members based on priority and ensure timely completion of all client case

Job Types: Full-time, Permanent

Pay: ₹250, ₹300,000.00 per month

Work Location: In person

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