Specialist IS Business System Analyst

*What you will do*

In this vital role leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams.

This role involves working closely with developers, Business Product Owner and other business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems.

You will specifically focus on Global CRM capabilities. Amgen is using fully integrated and best in class technologies, having as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud.

*Roles & Responsibilities:*

• You will collaborate with our Business and technical team to maintain an efficient and consistent process, ensuring quality deliverables from the team.
• Capture the voice of the customer to define business processes and product needs
• Work with Product Managers and customers to define scope and value for new developments
• Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Clearly express features in User Stories/requirements so all team members and partners understand how they fit into the product backlog
• Ensure Acceptance Criteria and Definition of Done are well-defined
• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to partners
• Develop and execute effective product demonstrations for internal and external partners
• Maintain accurate documentation of business requirements, users stories, processes, and changes
• Perform manual and automated testing of software applications, including functional, regression, and performance testing
• Set clear expectations for maintaining high standards of code quality, implementing code reviews, and ensuring comprehensive test coverage
• Document and report defects and issues identified during testing, and work with development teams to resolve them
• Validate that test scenarios meet feature acceptance criteria and customer expectations
• Maintain and ensure the quality of documented user stories/requirements in tools such as Jira

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years [Job Codes Discipline and/or Sub-Discipline]
• Expertise in a scientific domain area and related technology
• Experience with writing user requirements and acceptance criteria
• Understanding of software systems development cycles

Functional Skills:

*Must-Have Skills*

• Experience in writing requirements for development of modern technology
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Experience in managing product features for PI planning and developing product roadmaps and user journeys
• Testing and validating user stories delivered are corresponding to business expectation

*Good-to-Have Skills:*

• Able to communicate technical or complex subject matters in business terms
• Jira Align experience
• Knowledge of Veeva CRM, Salesforce
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

*Soft Skills:*

• Able to work under minimal supervision
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals