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Manager – Professional Services IRC275819
2 weeks ago
Description
GlobalLogic is seeking an experienced SaaS Implementation Lead with a strong background in managing end-to-end software deployments and leading high-performing teams. The ideal candidate will bring hands-on experience in SaaS implementations, along with a proven track record in technical configuration, customer onboarding, and people management.
The role requires a blend of technical expertise in SQL, PL/SQL, and scripting (Python or PowerShell), coupled with exceptional problem-solving, communication, and project management skills. The candidate should be comfortable working in a dynamic, fast-paced environment, driving cross-functional collaboration, and ensuring customer success throughout the implementation lifecycle.
In this position, you will lead and mentor a team of Implementation Specialists, oversee the full deployment lifecycle — from planning to go-live — and act as the primary point of contact for key stakeholders. You will also manage escalations, track performance metrics, maintain documentation, and drive continuous improvements in implementation processes and tools
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent work experience.
- 6–8 years of experience in SaaS implementations, technical configurations, and customer onboarding.
- 5+ years of experience in leading teams or people management
- Strong knowledge of SQL, PL/SQL, and familiarity with scripting languages (Python, PowerShell).
- Excellent problem-solving, project management, and communication skills.
- Ability to lead a team in a dynamic, fast-paced environment while maintaining high attention to detail.
Job responsibilities
- Lead end-to-end SaaS deployments, including planning, onboarding, configuration, training, and go-live.
- Supervise and mentor a team of Implementation Specialists; ensure timely execution and quality of deliverables.
- Act as the primary point of contact for key stakeholders, driving collaboration between internal teams and customers.
- Manage escalations and complex technical issues during implementation.
- Maintain implementation documentation, ensure customer sign-off, and track performance metrics.
- Drive continuous improvement in deployment processes, methodologies, and tools.
What we offer
Culture of caring.
At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development.
We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work.
GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility.
We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way
High-trust organization.
We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
