Activation Specialist, Bridge

Job Description

Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

Bridge, a Stripe company, is a rapidly growing business and the number of developers integrating our APIs is growing quickly. We partner with developers to understand their use cases and guide them in integrating with our APIs. Were a small but mighty team thats expanding global coverage and is looking to make our first Activation Specialists hires in Mexico City.

What youll do

In this role, youll work directly with developers as they integrate with Bridge APIs, guiding them through the onboarding process and helping them go live successfully. Youll play a key role in resolving early-stage technical challenges, ensuring a smooth activation experience, and accelerating time-to-value for our customers.

As an Activation Specialist, youll collaborate across Product, Solutions Engineering, and Support teams to unblock customers, improve onboarding workflows, and ensure high-quality handoffs. Beyond day-to-day activation support, youll contribute to the growth of our onboarding operation- enhancing areas such as workflow optimization, documentation, tooling, metrics, and reporting. This is a high-impact role with visibility across the business, ideal for someone who enjoys solving technical problems, working with developers, and improving processes at scale.

A few key features include:

• Specialized experts: Activation specialists provide experience helping customers integrate Bridge technology in various use cases.
• Project management consists of a kick-off call, regular check-ins, Slack Q&A to help unblock your team.
• Product workshops and training for Bridges dashboard.

Responsibilities

• Proactively providing technical guidance and support to users during their onboarding journey with Bridge.
• Deliver pre-built technical workshops and kick-off calls to users.
• Provide light touch project management for ongoing Bridge implementations and timely escalate any delays with planned go-live dates.
• Troubleshooting technical issues and providing timely solutions to ensure a smooth onboarding process.
• Collaborating with cross-functional teams to address user queries and concerns.
• Maintaining accurate records of user interactions, issues, and resolutions.
• Anticipating and addressing potential technical challenges during the onboarding process. Proactively propose improvements.
• Offering guidance on best practices, product features, and account setup to ensure user success.
• Continuously updating knowledge of Bridges products, features, and updates.
• Escalating complex technical issues to appropriate teams for resolution.
• Providing exceptional customer service to ensure a positive onboarding experience for users.
• Contributing to the improvement of onboarding processes and documentation.

Who you are

We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Bridge and accelerating Bridges growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you

The Onboarding Specialist is responsible for providing technical guidance to users during their onboarding journey with Bridge. They proactively address technical queries, troubleshoot issues, and provide solutions to ensure a seamless onboarding process. They work closely with users to understand their needs, offer guidance on best practices, and anticipate and address any potential technical challenges. The Onboarding Specialist collaborates with cross-functional teams, escalates issues as needed, and maintains accurate records of user interactions. Their goal is to provide exceptional customer service and ensure that users have a positive and successful onboarding experience with Bridge.

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Advanced English proficiency - fluent in written and spoken.
• 2 years of implementation consulting in API technologies or other complex technical environments.
• Excellent problem-solving and troubleshooting skills.
• Strong technical understanding of APIs and experience with SaaS solutions.
• Comfortable talking about technical concepts, and explaining how Bridge works, both from a product features and API architecture perspective.
• Strong communication and interpersonal skills, with an ability to effectively engage and influence various stakeholders.
• Experience collaborating with cross-functional teams in a fast-paced environment.
• Organized and detail-oriented with the ability to manage multiple onboarding flows concurrently.

Preferred qualifications

• Experience working with financial systems, online payments, or e-commerce platforms.
• Experience delivering live technical training to users.
• Comfortable with various code-level debugging & writing of code.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50 PERCENT of the time in a given month in their local office or with users. This expectation may vary depending on role, team, and location. For example, Stripes in our Bucharest, Romania site have an 80 PERCENT in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100 PERCENT from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

Locations - Office locations

• Mexico City

Team

• Operations

Job type

• Full time

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