Vice President, Production Services Manager

7 days ago

Pune, Maharashtra, India BNY Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Bachelor's degree in computer science or a related discipline, or equivalent work experience required 10-12 years of experience in applications support or production environment required; A strong sense of customer commitment Experience in the financial services industry is must. Coordinated with front office and other support teams, locally and globally, to address trade related enquiries and issues Analytic and data driven experience in supporting applications part of the Trade Lifecycle Well-organized with the ability to multi-task and prioritize with minimal supervision Excellent communication and interpersonal skills Experience in supporting Java, .NET based applications Experience in supporting middleware technologies MQ/Kafka Experience with SQL and Oracle databases and writing complex SQL queries. Experience with monitoring tools - Splunk, AppDynamics, Prometheus, Grafana, Moog soft or related solutions Coding skills in Java/C#/Python to automate manual work and building utilities for BAU work. Experience in deployment and strong debugging skills Familiarity with ITIL Service Management. Troubleshoot and escalate alerts that cannot be resolved to appropriate section Prioritize and handle service requests, incidents, change management and problem tickets Should be willing to work on weekends and shifts

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