Customer Operations Administrator

24 hours ago

Hyderabad, Telangana, India CDK Global Full time ₹ 1,50,000 - ₹ 28,00,000 per year

The Operations Analyst is a highly motivated, team-oriented individual who works closely with team leadership, functional leaders and employees to monitor metrics across channels, follows defined processes and takes corrective action to support functional outcomes. Reacts to changing business patterns in a way that will position CDK to deliver process excellence and adoption throughout the organization. The primary function of the Operations Analyst is to ensure accuracy and compliance of processes execution for a function or region that results in measurable performance and identification of areas for optimization. This position is empowered to make decisions to achieve business objectives.

Position Responsibilities & Essential Functions

  • Proactively communicates with CDK business partners, peers, and leadership to remain updated and aware of business changes and updates that impact databases
  • Provide feedback to key stakeholders regarding issues, additional training needs, and the overall success of the implementation process
  • Investigate and resolve customer data mismatch including but not limited to those resulting from contract input mistakes and buy/sell transactions
  • Consults with CDK business partners to determine escalated data needs, provide quality assurance, and improve data flow between CDK databases
  • Support the implementation of new business processes and/or systems by hosting meetings (in person or webinars) and communicating/providing guidance to end-users
  • Collaborate with enablement resources to provide training and support for end-users, ensuring effective utilization of integrated systems
  • Supervise the mapping of data between systems, ensuring accurate and efficient data flow
  • Uses judgement to know how and when to react to Out of Adherence (OOA) events
  • Recognizes patterns and formulate plans to predict adjustments proactively. Recommends adherence targets based on observed patterns and results
  • Partner with organization subject matter experts to collaborate throughout the initiation process

Qualifications
Minimum:

  • Ability to quickly establish rapport with functional teams up to and including Senior Leadership
  • Strong documentation skills

Preferred
Education/Experience

Minimum
Preferred:

  • 3-5 Years of experience in related function
  • Bachelor's degree in Business, Information Technology, or equivalent experience

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

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