International Non-Voice

2 weeks ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Job Opportunity at Sutherland - Join Our Customer Support Team

In this role, you will get to:

Be the primary point of contact for our Business-to-Business customers through email & Chat.

Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).

Take full ownership of each interaction with proactive problem-solving and excellent customer service.

Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

Maintain customer records and call documentation in our systems with precision.

Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

Good verbal and written communication skills in English.

Strong customer service mindset with active email communication skills.

Ability to empathize with customers, manage time effectively, and work independently.

Basic user-level knowledge of Windows operating systems.

Familiarity with email etiquette and multi-channel communication (email,Chat).

High school diploma or equivalent and above.

0-1 year of experience (freshers welcome).

It is Work from Office

Interested? Share your resume via WhatsApp or call "Tamizharasi at " for immediate consideration.

Candidates who suit the above requirement, please step in for a walk-in interview to office.

Mention "Tamizharasi - Non Voice" at the top of your resume.

Interview Timings: 10:00 AM To 1 PM.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to Role & responsibilities

Preferred candidate profile

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