International Non-Voice
1 week ago
Job Opportunity at Sutherland - Join Our Customer Support Team
In this role, you will get to:
Be the primary point of contact for our Business-to-Business customers through email & Chat.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.
Our most successful candidates will have:
Good verbal and written communication skills in English.
Strong customer service mindset with active email communication skills.
Ability to empathize with customers, manage time effectively, and work independently.
Basic user-level knowledge of Windows operating systems.
Familiarity with email etiquette and multi-channel communication (email,Chat).
High school diploma or equivalent and above.
0-1 year of experience (freshers welcome).
It is Work from Office
Interested? Share your resume via WhatsApp or call "Tamizharasi at " for immediate consideration.
Candidates who suit the above requirement, please step in for a walk-in interview to office.
Mention "Tamizharasi - Non Voice" at the top of your resume.
Interview Timings: 10:00 AM To 1 PM.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to Role & responsibilities
Preferred candidate profile
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