Telecalling auditor

Job Title: Telecalling Quality Auditor

Location: Focal Point, near Fortis Hospital

Qualification: Any Graduate

Experience: 1–2 years (preferably in telecalling / customer service quality check)

Salary Range: ₹12,000 – ₹20,000 per month

Roles and Responsibilities:

• Listen to and evaluate daily call recordings made by telecallers.
• Conduct random audits of telecalling interactions to ensure adherence to company scripts and standards.
• Identify errors, communication gaps, and areas for improvement in telecallers' performance.
• Prepare daily and weekly audit reports highlighting strengths and weaknesses of each telecaller.
• Collaborate with the training team or team leads to recommend specific training or coaching sessions.
• Ensure that all customer interactions maintain professionalism, accuracy, and service quality.
• Monitor call etiquette, tone, accuracy of information, and customer satisfaction indicators.
• Maintain confidentiality of call recordings and audit findings.
• Suggest process improvements to enhance the overall telecalling quality and productivity.

Key Skills Required:

• Good listening and analytical skills
• Strong attention to detail
• Basic understanding of telecalling/customer service processes
• Proficiency in MS Excel and report preparation
• Effective communication and feedback skills

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Work Location: In person