Front Desk Receptionist

2 days ago

Charni Road Mumbai Maharashtra, India Walk in Educate Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Key Responsibilities

  1. Student & Visitor Relations (Customer Service)

  2. First Point of Contact: Greet and welcome all visitors and students in a professional, friendly, and courteous manner.

  3. Information Hub: Answer phone calls, emails, and in-person inquiries about courses, schedules, pricing, and general center policies.
  4. Registration Support: Assist prospective students with preliminary enrollment questions and direct them to the appropriate admissions staff.
  5. Issue Resolution: Handle basic student inquiries and direct complex issues (e.g., payment problems, schedule changes) to the relevant department swiftly.

  6. Maintain Lobby: Ensure the reception area is tidy, professional, and well-stocked with relevant course brochures and information materials.

  7. Administrative & Operational Support

  8. Call and Email Management: Manage the main phone line and general inquiry email inbox, routing messages accurately and ensuring timely follow-up.

  9. Scheduling: Assist in maintaining facility schedules for classrooms, labs, and meeting rooms.
  10. Mail & Deliveries: Sort and distribute incoming mail and packages; prepare outgoing mail.
  11. Supply Management: Monitor and order office and general facility supplies, ensuring adequate stock levels.

  12. Data Entry: Perform accurate data entry and maintain student and inquiry records in the Customer Relationship Management (CRM) system or database.

  13. Financial & Document Management

  14. Handling Transactions: Process payments for course fees, materials, or deposits (e.g., using a POS system) and issue receipts accurately.

  15. Filing: Organize and maintain physical and electronic filing systems for student records, agreements, and operational documents, ensuring confidentiality.
  16. Reporting: Prepare basic daily/weekly reports on student attendance, payment collection, or lead inquiries for the management team.

Required Qualifications

  • High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
  • 1-2 years of experience in a front desk, reception, or customer service role, preferably in an educational or service-oriented environment.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
  • Experience operating standard office equipment (printers, scanners, multi-line phone systems).

Desired Skills & Attributes

  • Exceptional Communication: Excellent verbal and written communication skills with a professional demeanor.
  • Organizational Prowess: Strong organizational and time management skills with the ability to multitask and prioritize effectively.
  • Student-Focused Attitude: A friendly, patient, and welcoming personality with a genuine desire to assist others.
  • Problem-Solver: Proactive and resourceful when faced with unexpected situations or student needs.
  • Confidentiality: Ability to handle sensitive student and company information with discretion.

Job Types: Full-time, Part-time

Pay: ₹9, ₹26,746.42 per month

Expected hours: 57 per week

Work Location: In person

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