Supplier Performance Manager

Job Description

Location: Budapest, Hungary

Why BT?

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the worlds leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether its about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, youll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Why this job matters?

The aim of the Service Level Management and Supplier Performance Management teams is to ensure that excellent service, quality, and value for money are delivered through our service suppliers, which supports the delivery of our own commercial and operational performance / KPIs. The team works closely with most other areas across Business Service, where necessary, to support wider business goals. Additionally, they collaborate with key partners to manage change. The role holder will also be responsible for managing a team of service level management and supplier performance professionals associated with standard and enhanced managed service contracts, ensuring that the services provided underpin agreed SLAs.

What youll be doing your accountabilities

• Accountable for the leadership, direction, and engagement of our BMS supplier relationships.
• Accountable for driving strategic supplier/partner service performance where partner failure has a major impact on the service operation, our customer experience measures (NPS), and revenue.
• Ensuring that service levels are delivered on time and with the quality required to deliver against all MU contractual requirements and mitigate service credit costs impacting the profitability of the Managed Service business.
• Works across Business, engaging with senior stakeholders to agree, prioritise and implement key initiatives, communicating outcomes and progress.
• Acts as the BMS SLM and Supplier Performance escalation contact at senior levels of our internal and partner organisations.
• To champion BT Business interests and to influence supplier strategic focus.
• To brief and advise senior managers/executives in BT on commercial/contractual performance and future programmes in support of business objectives, including preparation for MD and CEO Service reviews.
• To implement and manage a strong governance framework whilst ensuring the basis of good supplier management are in place.

Skills required for the job

• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.
• Able to operate and influence at senior levels both internally and externally.
• Strong Relationship, Contract management, Service Level Management and Supplier/Partner management skills.
• Strong Communication skills, with the ability to create clear strategic goals and direction, aligning the team whilst motivating/empowering matrix teams to deliver.
• Strong Organisational skills, to manage conflicting demands on time by taking a ruthless approach to prioritisation.
• Strong Negotiation skills.
• ITIL awareness, minimum managing professional.

Experience you would be expected to have

• Experience of building and maintaining very effective partner and senior stakeholder relationships through amazing relationship-building skills.
• Experience of working with contracts, key commercial teams, and key performance indicators.
• Good awareness, where appropriate, of BTs regulatory environment and the broader industry in which we operate.
• Experience of spotting performance improvement opportunities (commercial and operational), but also managing and mitigating business risks.
• Experience in delivering messages (good or bad) clearly, promptly, and honestly.
• Experience of building strong quality and service improvement plans.

Additional Allowances & Benefits

• Bonus
• Company car or car allowance
• Health Insurance
• Cafeteria
• Smart working allowance

With over 175 years of heritage, BT is now the flagship business brand of BT Group. Weve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

Were a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But its not just the technology that matters, its what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact on society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ , neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Locations: Building 31, Budapest, Hungary

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