Assistant Manager

3 days ago

Chennai, Tamil Nadu, India Max New York Life insurance Co Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description Career Opportunities Position AM - Customer Advisory TeamAsst Manager- 5ADepartment Customer Advisory TeamReporting to Area Relationship Management JOB SUMMARY Direct customer service and sales to existing MLI customers through relationship building. Existing Customer database will be provided by company (called the Book of Relations- BoR). KEY RESPONSIBILITIES Service through relationship managementEstablishing and strengthening relationship with the allocated customer base. Ensure retention of in his/her allocated Book of Relations (existing customer database). Act as single point of contact for customers for any customer query/complaint. Identify financial goals of customers and providing financial planning assistance. Competition Analysis for giving professional advice to customer. Fix self appointments every day from the given customer database as per the campaign. SalesFocus on cross-sell & up-sell opportunity in allocated customers. Ensure successful completion of licensing as per MLI standards. MEASURES OF SUCCESSTAT adherence for updating System - CRM Next. Successful completion of cross-sell/ up-sell Business Goals month on month. Collection of payment/premium from days due policies. Complaint Resolution /Customer satisfaction. Achievement of Retention Targets. 45 unique customer meetings in a month. More than 90 PERCENT attendance (of total working days). Successfully score >=80 PERCENT in the Functional Trainings imparted. DESIRED QUALIFICATIONS AND EXPERIENCE Assistant Manager - Customer Advisory Team: years in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate. Minimum 6 months exposure to Life Insurance. Age Bracket: 25-30 years. Must own a conveyance. KNOWLEDGE / SKILLS / ABILITIESProcess & Result orientation. Customer centricity & relationship building. Basic Computer Knowledge. Good communication skills- English and regional language. Max Life is progressing on the digitization journey of service and sales, which may require candidates to be equipped with Tablets for their work. Locations Chennai, TN, IN

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