Customer Support

6 days ago

Kailasipalyam Bengaluru, India 2Coms Consulting Pvt Ltd. Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Description Customer Service Representative – Technical / Functional Support

Summary

We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives.

In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment.

Candidates must have prior ticketing experience in hospital, travel, or tourism industry.

This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility.

  • Responsibilities Provide functional, technical, or administrative support to resolve customer issues effectively.
  • Handle and document customer queries and complaints with accuracy and professionalism.
  • Ensure timely resolution while maintaining service quality and customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex cases.
  • Deliver consistent performance in line with company standards and SLA requirements.
  • Adhere to process compliance, documentation guidelines, and shift protocols.

Requirements

Qualification: Graduate or Undergraduate degree (any discipline)

Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:

  • Excellent English communication (verbal and written)
  • Strong customer handling and interpersonal skills
  • Ability to provide technical/functional resolutions across different domains
  • Flexible to work in a 24/5 shift environment
  • Open to both RTO and Hybrid work models
  • Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors

Benefits

CTC: Up to ₹1,00,000 per month (based on experience and last drawn salary)

Laptop and required assets will be provided by the company.

P.F E.S.I performance incentives based on monthly targets.

The company will provide a two-way cab facility for applicable shifts.

Requirements Requirements

Qualification: Graduate or Undergraduate degree (any discipline)

Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:

  • Excellent English communication (verbal and written)
  • Strong customer handling and interpersonal skills
  • Candidates must have prior ticketing experience in hospital, travel, or tourism industry.
  • Ability to provide technical and functional resolutions across different domains
  • Flexible to work in a 24/5 shift environment
  • Open to both RTO and Hybrid work models
  • Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors

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