Business Operations Analyst II

6 days ago

Bengaluru, Karnataka, India Conduent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The Analyst will deliver analysis of operational performance in order to support performance improvements. The Analyst will assess processes that have an impact on key operational metrics and customer satisfaction scores. The Analyst will be part of a team that works alongside stakeholders to interpret performance trends, determine root causes and design/help implement performance improvement efforts.

Responsibilities:

  • Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance
  • Utilizes tools such as Excel, cross-tabs, Power BI, Tableau or other tools to analyze qualitative and quantitative data
  • Interprets the data to tell a story that answers business questions; looks for the so-what behind the numbers
  • Effectively communicate analysis in a way that business stakeholders understand
  • Proactively identifies performance gaps and analytic focus and manages deliverable schedules; meets delivery timelines
  • Coordinates data collection, cleansing, and merging of data from separate streams
  • Builds relationships with key stakeholders in Operations, quality, training, in order to understand processes and identify gaps that may be contributing to lower key metric results
  • Facilitates and conducts root cause exercises, such as, but not limited to: slicing of data, transcript reviews, verbatim analysis, round tables, and process documentation
  • Aids in developing, execution, and measuring operational changes that are expected to improve results
  • Presents key insights, solution recommendations, business cases and action plans to internal/external stakeholders
  • Consistently provides updates and progress of action plans and activities

Profile

  • Bachelor degree in related field from a four-year college or university with two-three years related experience
  • Strong problem-solving skills
  • Project Management skills
  • Works well with minimal supervision yet uses appropriate resources
  • Good written and oral communication skills
  • Ability to communicate with all levels of management
  • Ability to travel periodically
  • Experience with contact centers and customer satisfaction is preferred
  • Experience with statistical concepts and applications; knowledge of predictive modeling a plus
  • Six Sigma training and green belt certification a plus
  • Python and PowerBI experience a plus

  • Business Analyst II

    3 days ago

    Bengaluru, Karnataka, India Novo Nordisk Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description Department: HR IT Business solutions (DD&IT Staff) We are looking for a Business Analyst -II in HR DD&IT, Bangalore, India. At Novo Nordisk we use our skills, dedication & ambition to help people with diabetes. Is your ambition to create visible results? Do you can distil complex information into clear, concise content? Ability to...

  • Data Analyst II

    3 weeks ago

    Bengaluru, Karnataka, India Euphoric Thought Technologies Full time

    Job Summary : Data Analysts II are the drivers for analytics tasks such as reporting, visualization and analysis needs within their area. They have a high level understanding of the business problems in their area and collaborate closely with the business stakeholders to solve them through application of data analytics. They use their experience and...

  • QA Analyst II

    6 days ago

    Bengaluru, Karnataka, India CME Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The QA Analyst II is an intermediate test engineer who is technically strong and has the business knowledge to execute, analyze, deliver and support any feature in the application. The incumbent must establish and maintain testing environments as well as analyze, verify, and troubleshoot test results against requirements. The QA Analyst II is required to...

  • Systems Developer Analyst II

    3 days ago

    Bengaluru, Karnataka, India BCD Travel Services B.V. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    BCD Travel Services B.V.Systems Developer Analyst II RemoteFull-time, Remote, IndiaThe Systems Developer Analyst II position will be responsible for the development, maintenance, and support of all development applications. This individual must maintain effective customer (Internal) relationships as well as effective communication and coordination with...

  • Business Analyst II- SF Comp IT

    3 days ago

    Bengaluru, Karnataka, India Novo Nordisk Full time ₹ 80,00,000 - ₹ 1,20,00,000 per year

    Job Description Department: HR IT Business solutions (DD&IT Staff) We are looking for a Business Analyst II in HR DD&IT, Bangalore, India. At Novo Nordisk we use our skills, dedication & ambition to help people with diabetes. Is your ambition to create visible results? Do you can distil complex information into clear, concise content? Ability to...

  • Business Analyst Ii

    3 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    At Amazon com we strive to be Earth s most customer-centric company To support this vision we need exceptionally talented bright and driven people If you would like to help us build the place to find and buy anything online this is your chance to work hard have fun and make history Key job responsibilities An ideal candidate for this role Will...

  • Analyst II

    1 week ago

    Bengaluru, Karnataka, India Allegion Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup...

  • Security Analyst II

    6 days ago

    Bengaluru, Karnataka, India Cyderes Full time US$ 90,000 - US$ 1,20,000 per year

    Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients.  We specialize in multi-technology, complex environments with the in speed and agility...

  • Security Analyst II

    6 days ago

    Bengaluru, Karnataka, India Cyderes Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility...

  • Business analyst

    4 weeks ago

    Bengaluru, Karnataka, India SuperAGI Full time

    About Super AGI:Super AGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth. We are building a world where AI and human intelligence collaborate...