Business Operations Analyst II

1 week ago

Bengaluru, Karnataka, India Conduent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The Analyst will deliver analysis of operational performance in order to support performance improvements. The Analyst will assess processes that have an impact on key operational metrics and customer satisfaction scores. The Analyst will be part of a team that works alongside stakeholders to interpret performance trends, determine root causes and design/help implement performance improvement efforts.

Responsibilities:

  • Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance
  • Utilizes tools such as Excel, cross-tabs, Power BI, Tableau or other tools to analyze qualitative and quantitative data
  • Interprets the data to tell a story that answers business questions; looks for the so-what behind the numbers
  • Effectively communicate analysis in a way that business stakeholders understand
  • Proactively identifies performance gaps and analytic focus and manages deliverable schedules; meets delivery timelines
  • Coordinates data collection, cleansing, and merging of data from separate streams
  • Builds relationships with key stakeholders in Operations, quality, training, in order to understand processes and identify gaps that may be contributing to lower key metric results
  • Facilitates and conducts root cause exercises, such as, but not limited to: slicing of data, transcript reviews, verbatim analysis, round tables, and process documentation
  • Aids in developing, execution, and measuring operational changes that are expected to improve results
  • Presents key insights, solution recommendations, business cases and action plans to internal/external stakeholders
  • Consistently provides updates and progress of action plans and activities

Profile

  • Bachelor degree in related field from a four-year college or university with two-three years related experience
  • Strong problem-solving skills
  • Project Management skills
  • Works well with minimal supervision yet uses appropriate resources
  • Good written and oral communication skills
  • Ability to communicate with all levels of management
  • Ability to travel periodically
  • Experience with contact centers and customer satisfaction is preferred
  • Experience with statistical concepts and applications; knowledge of predictive modeling a plus
  • Six Sigma training and green belt certification a plus
  • Python and PowerBI experience a plus

  • QA Analyst II

    1 week ago

    Bengaluru, Karnataka, India CME Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The QA Analyst II is an intermediate test engineer who is technically strong and has the business knowledge to execute, analyze, deliver and support any feature in the application. The incumbent must establish and maintain testing environments as well as analyze, verify, and troubleshoot test results against requirements. The QA Analyst II is required to...

  • Business Analyst

    1 week ago

    Bengaluru, Karnataka, India Infolog Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Title: Business Analyst (Risk & Regulatory Reporting)Experience Required: 3–5 yearsLocation: BengaloreEmployment Type: Full-timeJob SummaryWe are looking for a Business Analyst with strong financial domain expertise, specifically in risk and regulatory reporting. The role involves requirement gathering, documentation, and coordination...

  • it systems analyst ii

    1 week ago

    Bengaluru, Karnataka, India Lumen Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Title: IT Systems Analyst IILevel: P3-IIQuick role description: This person will be a critical member of Lumen's software asset management (SAM) team, focusing on support of software licensing for desktop and personal productivity tools.  The person will also support Lumen's Lead SAMs in the proactive assessment of Lumen's software licensing compliance and...

  • Analyst II

    1 week ago

    Bengaluru, Karnataka, India Allegion Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup...

  • Business Analyst II

    5 days ago

    Bengaluru, Karnataka, India BDIPlus Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About Us:At BDIPlus, we strive to achieve excellence in delivering innovative digital solutions that meet the unique needs of our clients. With a mission to achieve Product Market Fit for and/or ModenX, we focus on research, user feedback, and successful product deployment for Enterprise Clients and SaaS customers. Join our dynamic team in our Bangalore...

  • Security Analyst II

    1 week ago

    Bengaluru, Karnataka, India Cyderes Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility...

  • Security Analyst II

    1 week ago

    Bengaluru, Karnataka, India Cyderes Full time US$ 90,000 - US$ 1,20,000 per year

    Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients.  We specialize in multi-technology, complex environments with the in speed and agility...

  • Data Analyst II

    2 weeks ago

    Bengaluru, Karnataka, India MiQ Digital Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

    Role: Data Analyst II - PDS Location: Bengaluru What you'll do We're MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we're all united in the vision to lead the programmatic industry and make it better. As a Data Analyst II in our...

  • Data Analyst II

    2 weeks ago

    Bengaluru, Karnataka, India MiQ Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role: Data Analyst II - PDSLocation: Bengaluru What you'll do We're MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we're all united in the vision to lead the programmatic industry and make it better. As a Data Analyst II in our...

  • Business Analyst II

    7 days ago

    Bengaluru, Karnataka, India Meesho Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About the TeamAs Business Analysts, it's on us to dive into data and derive insights from it. These then become actionable solutions in the form of changes, improvements, upgrades and new features. As a Business Analyst at Meesho, you will play a crucial role in identifying, improving, and developing technology solutions that drive our strategic goals. This...