UAT Test Manager

2 days ago

INDIA BENGALURU BIRLASOFT OFFICE IN Birlasoft Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Subcontractor

Area(s) of responsibility

Job Title: UAT Test Manager – Sales - CRM Platform - Microsoft D365
Location: [Bangalore]
Employment Type: Full-Time
Experience Level: 10 years in QA/UAT, with 3 years in Sales - CRM and - Sales platform testing

Job Summary
We are seeking a UAT Test Manager to lead the User Acceptance Testing efforts for our Sales - CRM Platform - Microsoft D365 and - Sales systems. This role ensures that the platform meets business requirements and delivers a seamless experience for Sales - CRM teams and end-users. The ideal candidate will collaborate with business analysts, developers, QA teams, and stakeholders to validate end-to-end functionality before production release.

Key Responsibilities
UAT Strategy & Planning
Define UAT scope, objectives, and success criteria aligned with Sales - CRM workflows.
Develop UAT test plans, schedules, and resource allocation.
Coordinate with business stakeholders to align testing goals with Sales - CRM operations.
Test Case Management
Oversee creation and execution of test cases based on business requirements.
Ensure coverage of critical Sales - CRM processes (e.g., lead management, opportunity tracking, quote generation , - Sales , CRM integrations).
Team Leadership
Lead and mentor UAT testers and business users.
Coordinate cross-functional testing efforts and manage dependencies.
Defect Management
Track, analyze, and escalate defects.
Collaborate with development and QA teams for resolution.
Stakeholder Communication
Provide regular status updates and reports to stakeholders.
Facilitate UAT sign-off and ensure stakeholder alignment.
Environment & Data Setup
Ensure UAT environment mirrors production.
Manage test data preparation and validation.
Compliance & Documentation
Ensure adherence to regulatory standards (e.g., GDPR, SOX).
Maintain documentation of test results, issues, and resolutions.

Required Skills & Qualifications
Bachelor's or Master's degree in Computer Science, Engineering, or related field.
Strong understanding of Sales - CRM Platform - Microsoft D365s (e.g., Sales - CRMforce, - Sales)
Experience with JIRA, Confluence, TestRail, or similar tools.
Working experience on - Sales setup, configuration and validation
Familiarity with Agile, Scrum methodologies.
API Integration testing
Excellent analytical, problem-solving, and communication skills.
ISTQB, PMP, or similar certifications preferred.

Preferred Experience
2 years in UAT/Test Management roles.
Experience in testing CRM workflows and third-party integrations and API
Exposure to mobile and web-based Sales - CRM tools.
Knowledge of automation tools and frameworks is a plus.

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