Marketplace Head

About Company
Group Bayport, a US Headquartered Organization is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands - Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1450+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

For more about Group Bayport, please visit

Website: the Role:

We are seeking an experienced and dynamic Marketplace Head - Production Fulfillment to lead end-to-end operational execution for marketplace channels. This role will be responsible for managing the NPD-to-Order Fulfillment cycle, ensuring seamless coordination between product development, production, finished goods inventory, warehousing, and dispatch.

The incumbent will act as a strategic bridge between the Marketplace Business Team and Manufacturing/Supply Chain Operations, ensuring speed, accuracy, and quality in product availability and fulfillment.

This position is ideal for a result-oriented leader with deep experience in production operations, supply chain management, and e-commerce fulfillment, with the ability to deliver operational excellence at scale.

Key Responsibilities

• Production Fulfillment & Marketplace Operations:
• Oversee the complete order fulfillment process for marketplace channels, from product creation to last-mile delivery readiness.
• Ensure on-time production, quality compliance, and shipment of all marketplace SKUs based on demand plans shared by the business team.
• Coordinate closely with the business and category teams to align operational execution with sales targets, promotions, and product launches.
• Maintain visibility of daily fulfillment metrics, including lead times, delays, rejections, and fill rates across channels.
• Manage SKU lifecycle, including onboarding, revisions, and discontinuation in coordination with NPD and the business team.
• New Product Development (NPD) Integration:
• Act as the operational owner for all NPD launches for marketplace, ensuring production readiness, packaging, labeling, and catalog compliance.
• Partner with design, sourcing, and quality teams to ensure NPD timelines align with business launch schedules.
• Build structured NPD-to-fulfillment workflows to shorten time-to-market for new products.
• Provide feedback to NPD and product teams on performance, scalability, and operational challenges.
• Finished Goods (FG) & Warehousing Management:
• Own FG inventory planning and optimization to meet marketplace demand without overstocking.
• Drive warehousing and distribution efficiency, ensuring stock accuracy, FIFO, and cost-effective operations.
• Implement warehouse management KPIs - inventory accuracy, space utilization, and order dispatch efficiency.
• Collaborate with 3PLs or internal logistics to maintain on-time dispatch and customer delivery.
• Ensure all marketplace SLAs (dispatch timelines, packaging standards, labeling compliance) are consistently met.
• Supply Chain & Process Optimization:
• Manage end-to-end supply chain synchronization - raw materials, production, FG movement, and dispatch.
• Identify and eliminate bottlenecks in production-to-market flow to improve lead time and cost per order.
• Establish standard operating procedures (SOPs) across production units and warehouses.
• Leverage technology tools (ERP, WMS, or OMS) for real-time tracking, visibility, and control of fulfillment operations.
• Drive continuous improvement initiatives focused on cost optimization, productivity, and service levels.
• Stakeholder Management & Collaboration:
• Serve as the single-point operational contact for the Marketplace Business Team, ensuring business priorities are operationally feasible.
• Collaborate with cross-functional teams - NPD, Production, Quality, Supply Chain, and Customer Service - to resolve issues proactively.
• Present regular fulfillment and operational performance reports to senior management, highlighting key metrics, challenges, and corrective actions.
• Foster a strong partnership mindset with business leaders to support sales growth through operational excellence.

Desired Skills

• Strong operational and analytical mindset with hands-on experience in manufacturing, supply chain, and e-commerce fulfillment.
• Proficiency in ERP, WMS, OMS, and data-driven decision-making tools.
• Excellent leadership, cross-functional collaboration, and communication skills.
• Ability to manage multiple product categories and large-scale operational teams.
• Deep understanding of marketplace operations (Amazon, Flipkart, Walmart, etc.), including packaging, labeling, and SLA compliance.
• Strong problem-solving and process-improvement Education: Bachelor's in Engineering / Operations / Supply Chain / Management. MBA preferred.
• Experience: 10-15 years of experience in manufacturing operations, fulfillment, or supply chain, with at least 3-5 years in a senior operations or marketplace leadership role.

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