Manager Paid Social

1 week ago

Bengaluru Gurugram Mumbai, India Ugam Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Team & Performance Oversight

  • Line manage Paid Social team members, providing clear guidance, regular feedback, and structured performance reviews
  • Monitor individual and team-level output to ensure quality, productivity, and adherence to SLAs
  • Address underperformance through support plans and upskilling; recognise and develop high-potential talent
  • Work with HR and leadership on career progression paths, learning plans, and role transitions

Operational Execution & Delivery Governance

  • Oversee day-to-day delivery operations to ensure timely and accurate execution of Paid Social campaigns
  • Implement and maintain workflows, checklists, and QA processes to reduce defects and enhance delivery consistency
  • Track delivery KPIs such as task turnaround time, defect rates, utilisation, and campaign readiness
  • Proactively flag risks, delivery delays, or resourcing issues, and drive quick resolutions

Resource & Capacity Management

  • Own resource planning and allocation across accounts based on workload, skill set, and market needs
  • Forecast upcoming resource needs in coordination with leads and escalate headcount gaps as needed
  • Ensure new joiners are onboarded effectively with clear roles and expectations
  • Maintain up-to-date resourcing and reporting in platforms like Workday or other tracking tools

Stakeholder Coordination

  • Serve as the go-to point of contact for operational updates, team health, and delivery issues
  • Partner with Account Leads and Client Services to align on project timelines, capacity constraints, and workload distribution
  • Represent delivery operations in internal meetings and reviews, providing updates and actionable insights
  • Support issue resolution and ensure smooth collaboration across Paid Social, AdOps, Analytics, and other internal teams

Qualifications

  • Bachelors Degree required.
  • 8-10 years of cross industry consulting experience in integrated marketing strategy, digital marketing, business case analysis, operating model design and execution, campaign design and measurement strategy
  • 5+ years working in a top tier Media agency
  • Experience leading and managing cross-functional teams in dynamic, complex, project-driven environments
  • Experience in managing multiple stakeholders and international clients. Demonstrated skills and abilities managing and improving service delivery metrics
  • Deep knowledge of end-to-end consulting approaches to solve client problems - from planning and design to development and execution of strategy
  • AdTech/MarTech etc) to orchestrate and activate customer experiences
  • Strong listening skills to understand clients visible and invisible needs.
  • Strong writing, presentation and client facing communication skills. Experience translating data analysis into actionable marketing recommendations and presentations – proficiency in PowerPoint required.
  • Thrives in ambiguous, fast-moving environments, and in informal, loosely structured, creative work environments. Comfort and experience working within a highly matrixed organization in roles with a wide degree of latitude.Role & responsibilities

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