Trainer

We are seeking an experienced and dynamic Trainer to join our team and lead training initiatives for back-office processes in the UK banking domain. The ideal candidate will have over 5 years of experience in a training role, with expertise in UK banking operations, compliance, and best practices. This position will play a critical role in developing and delivering training programs to ensure operational excellence and employee growth.

UK/International Banking Client Experience a MUST

Or Healthcare Voice/inbound call experience a MUST

Rotational schedule - including overnights

Onsite work

• Training Delivery:
Deliver engaging and effective training sessions on UK banking back-office processes, including but not limited to account operations, payments processing, compliance, risk management, and reconciliation.

• Content Development:
Design, develop, and update training materials, manuals, and e-learning modules in line with industry standards and company requirements.

• Needs Assessment:
Conduct training needs assessments to identify skill gaps and develop customized learning solutions to address those gaps.

• Compliance and Standards:
Ensure that all training content is aligned with UK banking regulations, compliance requirements, and company policies.

• Performance Monitoring:
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Provide recommendations for continuous improvement.

• Collaboration:
Work closely with operations teams, subject matter experts, and management to ensure training programs meet business objectives.

• Onboarding Support:
Facilitate onboarding sessions for new hires, ensuring they are equipped with the knowledge and skills needed to excel in their roles within the UK banking back office.
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o Minimum of 5 years of experience in a trainer role, specifically within the UK banking domain.
o Experience in Remediation, Complaints processing will be added advantage
o Strong understanding of back-office operations, including payments, settlements, regulatory compliance, and risk management.

• Education:
o Bachelor's degree in Business, Finance, or a related field (preferred).
o Certifications in training, coaching, or banking operations are an advantage.

• Skills:
o Excellent verbal and written communication skills.
o Strong presentation and facilitation skills.
o Proficiency in MS Office (Word, Excel, PowerPoint) and e-learning platforms.
o Analytical mindset with the ability to translate complex processes into simplified training content.
o Knowledge of UK banking regulations and compliance standards.

• Employee Performance Incentives and Prizes
• Frequent Employee events, games, parties, and all-around fun in the workplace
• Healthcare Benefits
• Paid Training
• Opportunity to grow with ResultsCX if that's "Your Greater"

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30 -year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.