Technical Support Engineer

3 days ago

Delhi, Delhi, India Geotrackers MRM Pvt. Ltd Full time

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Technical Support Associate

Experience : 2-7 years

Job Responsibilities:

  • Establish and manage a
    nationwide network of service technicians
    for GPS tracking device installations on commercial vehicles.
  • Coordinate
    daily installation and post-installation schedules
    across pan-India locations.
  • Liaise with customers and field teams for scheduling and service updates.
  • Manage all
    customer communications
    via email, mobile, and WhatsApp.
  • Ensure
    service turnaround time (TAT)
    of 24–48 hours for installations and repairs.
  • Raise
    repair invoices
    and manage associated documentation.
  • Oversee
    inventory management
    for spares and consumables.
  • Handle
    logistics of spare parts
    dispatch and return across India.
  • Conduct
    training sessions
    for field technicians and support staff.
  • Prepare and analyze
    monthly failure reports
    (technician/product/model/region-wise).
  • Supervise and monitor
    repairs and troubleshooting
    of GPS devices.
  • Manage
    report generation and updates
    through ERP.

Desired Profile:

  • Minimum
    2 years of experience
    in managing service networks for installation of
    automotive electrical accessories
    or
    GPS/IoT devices
    .
  • Prior experience in
    Telematics / IoT / GPS-based tracking systems
    is
    highly preferred.
  • Should possess a strong network of service technicians
    across 100+ locations.
  • Computer proficient
    with solid
    Excel skills
    .
  • Excellent
    communication, coordination, and analytical abilities.
  • Skilled in handling customer escalations with professionalism and tact.
  • Strong problem-solving and root-cause analysis
    capabilities.
  • Willing to travel for recruitment, training, and management of technicians.

If you have experience in the Telematics or IoT industry and are passionate about operational excellence and customer service, we'd love to hear from you

Apply Now:
Send your CV to

with the subject line
Application – Customer Support Officer (Telematics/IoT)

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