Reservations Specialist
1 hour ago
Job Title: Reservations Specialist / OTA Executive
Location: Calicut / Kochi
Experience: 0–1 year
Education: Bachelor's or Master's degree
Role Overview
We are seeking a proactive and enthusiastic Hotel Reservations & OTA Executive to join our expanding team. This position is ideal for fresh graduates or early-career professionals who are passionate about hospitality, customer service, and online travel platforms. If you enjoy solving problems, interacting with customers, and working in a fast-paced setting, this role will be a great fit.
Key Responsibilities
- Oversee daily hotel reservations and ensure accurate inventory management across all platforms.
- Maintain, update, and optimize property listings on major OTAs such as Airbnb, Agoda, and
- Work closely with channel management systems to uphold rate parity and availability.
- Assist with online sales and business development efforts to boost visibility and increase bookings.
- Offer leadership support by guiding and motivating team members when necessary.
- Monitor calls and provide constructive coaching to enhance team performance.
- Handle challenging customer situations professionally and resolve escalated concerns promptly.
Required Skills & Qualifications
- Bachelor's or Master's degree in any field
- 0–1 year of experience in hotel reservations or hospitality operations
- Strong communication skills in English, Tamil, and Malayalam
- Solid understanding of reservation workflows and inventory management
- Experience with OTA platforms and channel manager tools
- Ability to manage difficult customer interactions with patience and professionalism
- Energetic, self-motivated, and capable of creative problem-solving
- Excellent written and verbal communication skills, especially in English and Malayalam
Job Type: Full-time
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Experience:
- Hotel Reservations: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: In person
