Voice Process Executive

2 days ago

Bengaluru, Karnataka, India Dams Consultings Full time ₹ 20,000 - ₹ 2,20,000 per year

Job Title: Voice Process Executive

Department: Customer Service / Sales / Support
Job Type: Full-Time
Process Type: Voice (Inbound / Outbound)

Job Location:

Bangalore

Job Summary:

We are hiring Voice Process Executives to handle customer interactions over the phone. The role involves resolving queries, providing product/service information, or generating leads, depending on the nature of the process (inbound or outbound). Candidates with good communication skills and a customer-oriented approach are welcome.

Key Responsibilities:

  • Handle inbound or outbound calls professionally and courteously
  • Provide accurate information to customers about products or services
  • Resolve customer complaints or escalate them to the concerned department
  • Maintain call logs and update CRM systems as required
  • Meet daily and monthly targets (if applicable for sales/lead generation processes)

Eligibility Criteria:

  • Education: Minimum HSC (12th pass); Graduates preferred
  • Experience: Freshers and experienced candidates can apply
  • Language: Proficient in English and/or regional languages (as required)
  • Age: 18 years and above
  • Gender: Male/Female both eligible

Required Skills:

  • Clear and confident verbal communication
  • Basic computer knowledge and typing skills
  • Active listening and problem-solving abilities
  • Ability to work in a team and handle pressure
  • Customer-centric attitude

Job Type: Full-time

Pay: ₹20, ₹22,000.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Experience:

  • Domestic voice process: 1 year (Required)

Work Location: In person

Speak with the employer

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