Helpdesk Consultant

1 week ago

Noida, Uttar Pradesh, India DIN Engineering Services (DIN) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description: Proficiency in Chinese Language: Job Role:

  • Assist Adobe's resellers/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and chats.
  • Providing end-to-end Adobe Partner support
  • Answer how-to questions and help Partners/Resellers navigate a variety of tools
  • Diagnose Reseller issues and engage with our product and engineering teams using established processes
  • Communicate thoughtful, customized solutions that help Partners move forward and grow their business
  • Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes

You work with:

  • Sales team and Sales Operations professionals in Americas and APAC
  • Various business teams within Adobe
  • Adobes retailers/resellers from across Americas
  • Global Sales Operations Centres

Learning:

  • Core business operations and go-to-market strategy
  • Understand processes, systems, policies & business
  • Interaction with market and customers directly
  • Cross-cultural collaboration

Skills Development:

  • Practice language daily. Written and oral.
  • Problem solving
  • Team Player
  • Business Comprehension skills

Expectations

  • Are self-motivated and eager to learn
  • Adapt quickly to changing priorities and Adobe Partner needs
  • Have a clear, professional, and informative communication style
  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
  • Ability to work with people from across countries
  • Ability to learn MS excel and translation

Career Path

  • Customer Support Management
  • Operations Management
  • Program Management
  • Business Analysis
  • System Analysis

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