IT Executive

4 hours ago

Indore, Madhya Pradesh, India Dinero FoodWorks Full time ₹ 1,80,000 - ₹ 2,20,000 per year

1. ERP System Management (SAP, NetSuite, TCS iON, Zoho)

  • Ensure smooth daily operations of ERP platforms used by the company.
  • Support users with ERP issues, troubleshooting, and ticket resolution within defined SLAs.
  • Coordinate with vendors for upgrades, patches, or technical issues.
  • Maintain user access rights, role creation, and authorization controls.
  • Regularly perform data validation and ensure accuracy across all modules.

2. System Implementation & Configuration

  • Assist in new module setup, configuration, and testing across ERP systems.
  • Support migration activities—data cleaning, mapping, and upload accuracy.
  • Prepare documentation for process flows, SOPs, and technical configurations.

3. IT Support & Troubleshooting

  • Provide first-level support for hardware, software, network, and application issues.
  • Monitor system performance and ensure minimal downtime.
  • Track and close IT support tickets as per SLA.

4. Data Management & Reporting

  • Generate daily/weekly/monthly MIS reports through SAP/NetSuite/Zoho/TCS iON as required.
  • Ensure secure data backup and follow data management protocols.
  • Maintain audit logs and ensure compliance with IT policies.

5. User Training & Coordination

  • Train employees on ERP modules and IT tools.
  • Prepare manuals/guides for users to improve system adoption.
  • Coordinate with departments to understand tech requirements and provide solutions.

6. IT Infrastructure Monitoring

  • Monitor servers, networks, antivirus, email, and other core systems.
  • Maintain asset records for laptops, desktops, printers, and accessories.
  • Ensure timely renewal of licenses, subscriptions, domain, and software.

7. Compliance & Security

  • Implement IT security guidelines and ensure compliance with company policies.
  • Monitor potential security threats and respond proactively.
  • Ensure data privacy and prevent unauthorized access to systems.

8. Continuous Improvement

  • Suggest improvements in ERP workflows and automation opportunities.
  • Evaluate new tools/software that can enhance business efficiency.
  • Participate in digital transformation initiatives of the company.

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time

Work Location: In person

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