Application Support-SQL

8 hours ago


Mumbai, Maharashtra, India Anb Co Full time

Role & responsibilities

Location: Mumbai

Experience: 25 Years

Employment Type: Full-Time

Job Description

We are looking for a Level 1 (L1) Support Engineer with hands-on experience in Windows, Linux, and SQL to provide first-line technical support, troubleshoot issues, and ensure smooth IT operations. The ideal candidate should be comfortable working in a 24/7 support environment and have strong problem-solving and communication skills.

Key Responsibilities

  • Provide L1 technical support for Windows and Linux-based systems
  • Monitor systems, applications, and services; respond to alerts and incidents
  • Troubleshoot OS-level issues (CPU, memory, disk, services, logs, networking basics)
  • Execute and analyze basic to intermediate SQL queries for data validation, reports, and issue investigation
  • Handle incident management, service requests, and alerts as per SLAs
  • Perform user access management, password resets, and basic system configurations
  • Escalate unresolved issues to L2/L3 teams with proper documentation
  • Maintain incident, problem, and resolution records in ticketing tools
  • Follow ITIL processes and standard operating procedures (SOPs)
  • Support batch jobs, backups, and routine maintenance activities
  • Coordinate with internal teams and vendors when required

Required Skills & Qualifications

  • 2–5 years of experience in Application / System Support (L1)
  • Strong knowledge of Windows Server and Linux (RHEL/Ubuntu)
  • Experience with SQL queries (SELECT, JOIN, WHERE, GROUP BY, basic subqueries)
  • Familiarity with ticketing tools (ServiceNow, Remedy, JIRA, etc.)
  • Basic understanding of networking concepts (DNS, IP, ports)
  • Knowledge of monitoring tools (Nagios, Zabbix, AppDynamics, etc.) is a plus
  • Exposure to ITIL framework preferred
  • Willingness to work in rotational shifts / 24x7 support environment

Preferred Skills (Good to Have)

  • Shell scripting basics (Bash/PowerShell)
  • Exposure to cloud platforms (AWS/Azure)
  • Experience in production support environments

Preferred candidate profile



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