Techincal Lead

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: 

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

• Job Title: SRE - Appdynamics
• Function/Department: Infrastructure
• Location: Hyderabad / Bangalore– Work from Office
• Employment Type: Full-time - Hybrid
•  

Observability Analyst 

The successful candidate for this Observability Analyst position will be part of a Global Observability Team focused on providing capability to monitor performance and availability of key Chubb business applications and services. 

Primary Job Responsibilities:

• Responsible for supporting the deployment & configuration of AppDynamics Agents to instrument and mature monitoring of Chubb applications
• Responsible for day-to-day operation of ScienceLogic (SL1) platform that provides hardware monitoring coverage for all on-prem devices
• Work with application support/development teams to create application performance dashboards for use by our business and IT partners
• Work with application support/development teams to create of application start-of-day health checks leveraging automation and testing scripts
• Work with application development team to analyze impact of application code changes and the effect to monitoring platforms. Apply the changes to the monitoring tools to update dashboards
• Work with wider Observability & SRE Teams to drive specific deliverables that support strategic portfolio aims
• Track overall application customer experience, with specific focus on service level objectives and post-change operational performance
• Integrate alerting into consolidated event correlation product and Service Desk trouble ticketing systems, CMDB
• Use diagnostic tools to capture anomalies in application performance and work with cross-functional teams to provide problem identification and improve Mean Time To Resolution (MTTR)
• Work with the Operations Center team on overall enterprise monitoring
• Participate in change and incident management
• Identifying monitoring gaps and make recommendations to resolve

Knowledge, Skills and Competencies:

• Hands-on & deep-level experience with APM tools such as AppDynamics
• Minimum 2 years experience with AppDynamics & monitoring technologies/capabilities
• Use of JavaScript Agents and understanding of Java and .Net technologies.
• Good understanding of Infrastructure & Networking concepts such as data flows & protocols
• Experience with Cloud Monitoring tools, preferably Azure Monitor/AppInsights
• Experience with application trace analysis or network trace analysis tools (ThousandEyes or Wireshark), AIOps and ITSM tools (ScienceLogic, ServiceNow) and log ingestion technologies (ELK) 
• Experience with Application synthetic testing products such as HPE Quality Center, HPE Performance Center, Selenium & Python scripting language.
• Excellent problem determination skills, and the ability to debug complex-cross systems problems, and document root cause including remediation and detection
• Ability to work independently and on a team with colleagues across the globe
• Excellent written and verbal communication skills
• Self-driven with the ability to manage workload without direct supervision

Why Chubb?

Join Chubb to be part of a leading global insurance company

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
• A Great Place to work: Chubb India has been recognized as a Great Place to Work for the years , and
• Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results
• Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter
• Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment.

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
• Health and Welfare Benefits: We care about our employees' well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process

Our recruitment process is designed to be transparent, and inclusive.

• Step 1: Submit your application via the Chubb Careers Portal.
• Step 2: Engage with our recruitment team for an initial discussion.
• Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).
• Step 4: Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India's journey.