Hr Operations Associate

1 week ago

Bengaluru, Karnataka, India Acesoft Labs Full time

Role & responsibilities

Key Responsibilities:

• Provide support to employees by responding to employee queries via a case management tool, in line with established SLAs.

• Ensure maximum employee satisfaction by ensuring interactions with employees are precise and timely in response to their inquiries.

• Acts as the first point of contact for all queries and requests from other HR partners.

• Administration and management of employee related documentation, including verification of employment and new hire documentation.

• Escalates issues as required to appropriate teams for resolution and maintain ownership of issues through to resolution.

• Manages workload to defined Operational Level Agreements (OLAs)

• Handles a wide variety of HR related transactions across multiple channels and platforms.

• Ensure that all transactions are compliant with current SOX and internal control guidelines.

• Responsible for the day-to-day delivery of identified key business processes.

• Support HR operational projects

• Perform audits to determine data anomalies, gaps, or completeness.

• Participating in testing activities of transaction systems, reporting and integrations

Preferred candidate profile

Basic Qualifications:

  • 1+ years of professional experience, including 24 months of operating in a shared services center or customer service environment

Preferred Qualifications:

• Fluency in English

• Exceptional customer service skills

• Thrives in a fast-paced environment where multi-tasking and prioritizing is necessary.

• Excellent oral and written communication experience.

• High proficiency in Microsoft Excel and basic data management / manipulation

• Educated to degree level (BA/BS Degree)

• Experience with HR Management Systems incl. Workday and Service Now is an ideal

• Ability to work on issues independently.

• Detail oriented with capacity to organize and prioritize multiple tasks simultaneously.

• Confidence in handling ambiguity and fluid situations and having an abundance of common sense and pragmatism.

Suggested Skills:

• Communication

• Customer Service

• Collaboration

If interested, Please share me your updated resume to

Regards,

Rama CH

Key Account Manager (KAM)

Acesoft Labs

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