Enterprise Customer Implementation Specialist

1 week ago

Remote India Sprinto Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 250+ employees & helping 2500+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round.
The role As an Enterprise Technical Account Manager (TAM), you won't just be implementing a product; you'll be the key partner guiding our customers through a transformative organisational change. Many of our enterprise customers are moving from a manual, time-intensive process to their very first GRC platform. Your role is to be the trusted advisor, helping them understand the full potential of Sprinto while managing the project to meet their immediate business priorities. What You'll Do
  • Own the Onboarding Journey: Lead the implementation and onboarding of our US-based Mid-Market and Enterprise customers. You'll be the single point of contact, ensuring a seamless and successful adoption of the Sprinto platform.
  • Drive Strategic Transformation: Partner with senior leaders—CXOs, founders, and security heads—to understand their business objectives and architect a GRC strategy that aligns with their goals
  • Balance Vision with Execution: Help customers see the long-term vision and potential of our platform, from powerful integrations to API-driven workflows, while keeping the implementation focused on immediate, high-impact wins.
  • Be the Voice of the Customer: Act as the critical link between our customers and our internal teams (Product, Engineering, and Sales), translating customer feedback into actionable insights that directly influence our product roadmap.
  • Solve Complex Challenges: Proactively identify and resolve technical and process-related issues, ensuring a frictionless experience for our customers.
What We're Looking For
  • Mid to Senior Level Expert- Candidate with 5-8 years of experience preferably at least 2+ years of experience in handling Complex , large projects
  • Services DNA – Prior experience as a Technical Program Manager, Technical Implementation Manager, or similar services role.
  • Proven delivery track record – Successfully led large, complex, enterprise-level projects, ideally with SaaS or Digital Transformation projects (Ideal) or compliance/security tools.
  • Exceptional communicator – Outstanding verbal and written communication, capable of engaging senior stakeholders with confidence.
  • Project management expertise – Skilled in project planning, execution, and navigating unforeseen challenges.
  • Relationship builder – Strong Customer management skills, able to establish trust quickly and sustain it over long-term engagements.
  • Professional presence – Poised, confident, and credible in customer-facing interactions.
  • Educational background - (BE/B-tech) from a top-tier institution is highly preferred.
Why Join Us?
  • Impactful role: You'll be at the forefront of onboarding some of the most innovative US enterprises, ensuring their compliance journey is smooth and successful.
  • Growth opportunity: Be part of a fast-growing global team where your contributions directly shape customer success and product evolution.
  • Dynamic culture: Collaborative, transparent, and driven environment where customer success is a shared mission.
  • Global exposure: Work with CXOs and decision-makers of high-growth US companies while operating from India.
  • Enjoy the best of both worlds: Remote flexibility from India while making a global impact.
Benefits at Sprinto
  • Remote First Policy
  • 5 Days Working With FLEXI Hours
  • Group Medical Insurance (Parents, Spouse, Children)
  • Group Accident Cover
  • Company Sponsored Device
  • New Skill Development Policy
CX_POD We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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