Citizen Centre Head
19 hours ago
Job Description
- Own and execute all customer facing communications (information, query resolution etc.) as part of facility management team of Townships after aligning with Townships strategy and leadership team
- Be responsible for forming/updating resident councils and actively engaging with them on regular basis as part of city governance
- Engages on ground with residents to identify influencers and establish a second communication network for word-of-mouth
- Identifies difficult-to-work with residents and/or resident groups
- Lead planned or unplanned meetings with residents on any issues pertaining to facility management and/or resident concern
- Work cross-functionally with PCMA, Strategy team, Marketing team as deemed required for executing work
We are looking for person who
- Has 7+ years of experience in engaging with large number of people on ground and establish good people network
- Has the experience of engaging in impromptu/unplanned meetings (in coordination with other teams like security etc.)
- Has street-smart ability in dealing with difficult-to-handle residents/customers
- Has superior command over English and Marathi language for mass-communication to 50K+ people and knowledge of spoken Marathi is a must
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