Technical Project Manager

3 days ago

Pune, Maharashtra, India Reyika Full time US$ 90,000 - US$ 1,20,000 per year

Mandatory Competencies:

  • Development Experience in either Java/.NET/Python
  • Strong Experience of working in the financial domain
  • ITIL certified professionals only
    .
  • Experience managing support projects

Experience-
12-16 years

Notice Period
- Immediate joiners

Location
- Pune ( Work from Office - 3 days in week )

Shift Timing:
UK Shift- 12:30 PM-9:30 PM

We are seeking a dedicated and proactive Support Manager to lead our Maintenance and Support

Team and ensure timely resolution of Client issues. The ideal candidate will be responsible for

managing daily support operations, maintaining service quality, and acting as the primary point

of escalation for all production critical issues and defects.

Key Responsibilities:

  • Support Manager is responsible for Resource Management - Coverage, availability,
  • capability
  • Oversee support team performance and ticket resolution timelines
  • Manage escalations and ensure customer satisfaction
  • Collaborate with other support/dev teams to resolve recurring issues
  • Monitor KPIs and prepare regular support performance reports
  • Act as the primary escalation point
  • Identify, document, and mitigate Risks, Assumptions, Issue and Dependencies for the
  • project
  • Drive improvements in support processes and tools

Requirements:

  • Proven experience in technical application maintenance ; support projects and
  • production support leadership role
  • Strong understanding of RAID management and issue escalation handling
  • Strong leadership, problem-solving, and communication skills
  • Familiarity with support tools (e.g., Jira, Service Now)
  • Ability to work effectively under pressure in a fast-paced environment
  • Good to have – technical knowledge or hands on experience in Java, Sprint Boot, .Net,
  • Python, Unix/Linux systems, AWS

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