Junior support engineer
1 day ago
Company Description
Dots Information Systems, based in Dubai, is composed of Hospitality IT experts with high-level skills in Information Technology Operations. We aim to optimize business potentials in the Hospitality sector by providing benchmark solutions such as Mobile check-in, Kiosk check-in/checkout, Pre-check-in solutions, Payment Gateway, and Document Management. Our portfolio of products redefines the existing technology landscape, using technology to solve underlying industry problems.
Role Description
This is a full-time on-site role for a Junior Support Engineer located in Trivandrum. The Junior Support Engineer will be responsible for providing technical support and troubleshooting for our clients. Daily tasks include handling customer support inquiries, resolving technical issues, managing operating systems, and ensuring high levels of customer service.
Qualifications
- Troubleshooting and Technical Support skills
- Customer Support and Customer Service skills
- Proficiency in Operating Systems
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Experience in the hospitality industry is a plus
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