Customer Service and Sales Analyst

2 weeks ago

Pune Pune Pune Maharashtra India Eclerx Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Analyst

Description

Key Responsibilities:

  • Answering incoming calls from customers in a professional and courteous manner.
  • Listening actively to customers and asking probing questions to fully understand their needs and concerns.
  • Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
  • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  • Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
  • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Previous experience in a customer service and sales role, preferably in a call center environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to think on your feet.
  • Comfortable working in a fast-paced environment.
  • Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
  • Familiarity with basic computer skills and knowledge of CRM systems.

Education:

  • Bachelor's degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

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