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Quick Take - 

The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our client's suppliers that reflects up-to-date account transactions. The Supplier Relations Specialist plays a vital role in communication with our client's suppliers – including real-time updates to vendor contact database, building rapport with our client's suppliers, and support business processes to capture outstanding transactions not yet processed by our client.

The Work - 

• Calling suppliers to obtain accounts receivable statements.

• Successfully contacting assigned suppliers using Auto-dialer technology.

• Maintain phone etiquette standards; adherence to professional communication during inbound/outbound phone calls and emails with each supplier.

• Validate existing supplier contacts and source new supplier contacts via phone.

• Real-time updates to vendor contact database (expansion of supplier contacts).

• Locate new phone numbers and emails to reach suppliers with missing contact information; alternative research through internal/external resources.

• Utilization of automated (dialer) phone campaigns to call suppliers.

• Weekly follow-up with suppliers until actual statement response received.

• Completion of assigned projects ahead of established deadlines. Achievement of Metric Targets assigned Daily, Weekly and Monthly:

• Individual targets: (1) call connects (2) exports (3) recoveries

• Targets established the first of each month by upper management; sent by Manager to team.

• Maintaining communication history for suppliers through proprietary database. Independent, Time Management, Reliability, and Conflict Resolution:

• Works efficiently and independently.

• Capability to focus on assigned tasks, and complete ahead of time.

• Asks questions and notifies management team of potential concerns before they occur.

• Dependable and proactively handles supplier inquiries and sharing feedback with the appropriate parties for resolution.

The Must-Haves - 

Knowledge Components:

• Microsoft applications

• Fundamental knowledge of various office procedures.

Experience (Years and types):

• Two (2) years of customer service, accounting/business related experience.

• Experience contacting suppliers/customers by email, and phone Education Levels/Credentials (Degree types and Emphasis):

• An Associate's degree in accounting, business administration, or equivalent; bachelor's degree is preferred. Relevant experience may be considered in lieu of education. Skills and Abilities and Other Characteristics:

• Adept at prioritizing duties in a fast-paced environment

• Strong attention to detail

• Excellent teaming skills with the ability to work productively in a team setting

• Demonstrated ability to read and comprehend various account statements

• Outstanding verbal and written communication skills for communicating with internal and external customers

• Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software applications

Over the years, we've discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call "The apex Way". Read more about The apex Way - 

Benefits

At apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that. apexanalytix offers competitive benefits for the countries that we serve, in addition to our initiative that encourages employees' growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.

With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.